Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josue Chavez

Oakland

Summary

Accomplished Customer Support Representative at Twist Bioscience, adept in Salesforce administration and team collaboration. Streamlined new hire training, cutting documentation by 50%. Proven track record in managing customer relationships and processing high-volume cases, ensuring sales targets are met. Skilled in cross-functional teamwork and effective communication with diverse teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Support Representative

Twist Bioscience
03.2020 - 03.2024
  • Assisted the sales team with administrative tasks, including data entry, document management and maintaining organized records through Salesforce and SAP.
  • Utilized CRM software to manage customers/prospects information and track the sales pipeline.
  • Worked closely with account managers to ensure quarterly sales targets were met.
  • Processed 800 to 1,000 monthly cases such as Hard Copy PO's, Credit Cards, Blanket Purchase.
  • Collaborated with cross-functional teams including Sales, Marketing, Legal and Manufacturing on additional projects as requested.
  • Streamlined trainings for new hires, reducing documentation by 50%.

Manufacturing Associate

Twist Bioscience
09.2017 - 03.2020
  • Operated robotic laboratory equipment and traditional lab equipment i.e. bioanalyzers, centrifuges, sealers, thermocyclers, spectrometers, HPLCs, Next Gen Sequencing etc.
  • Maintained thorough, accurate and detailed documentation/ databases of all work produced in batch records and databases producing 300+ reports yearly using Salesforce and SAP.
  • Managed creation and ensure quality assurance [QA] of 3,000+ modular kits

Purchasing Associate

Level 5 Inc.
10.2016 - 07.2017
  • Verified purchase order invoicing against scopes of works [SOWs] valued at $109,500+ collectively and ensure vendor payment before fiscal year end.
  • Prepared purchase orders [PO's] by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from requisitioning department.
  • Confirmed accurate receipt of items and resolved any discrepancies in shipments with suppliers Communicated effectively with project managers, estimators and vendors on orders

Supply Chain, Materials Technician

Palo Alto Medical Foundation
09.2013 - 10.2016
  • Oversaw the San Carlos Shipping and Receiving Dock: Responsible for maintaining inventory, requisitioning, stocking PAR locations within the various clinic locations.
  • Tracked shortages and recommended PAR adjustments based on trends and observations.
  • Coordinated with Project Managers, Doctors, Staff and Vendors about incoming shipments

Education

BS - Hospitality and Tourism

California State University EastBay
01.2013

Skills

  • Customer relationship management
  • Salesforce administration
  • Data entry
  • Document management
  • Case processing
  • Team collaboration

Certification

  • Certificate of Accomplishment in Electrical/Electronics Technology- Laney College
  • OSHA 30 certfied

Timeline

Customer Support Representative

Twist Bioscience
03.2020 - 03.2024

Manufacturing Associate

Twist Bioscience
09.2017 - 03.2020

Purchasing Associate

Level 5 Inc.
10.2016 - 07.2017

Supply Chain, Materials Technician

Palo Alto Medical Foundation
09.2013 - 10.2016

BS - Hospitality and Tourism

California State University EastBay

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Josue Chavez