Josue Arcentales
Toronto,ON
Summary
Dedicated and Detail-oriented Administrative Professional, leveraging extensive analytical, problem solving, critical thinking and decision making skills, while supporting staff within a range of sectors. College educated, with over 16 years' experience in residential building communities settings. Highly developed customer service skills, with demonstrated ability to detail in a busy multitasking environment, using a client focused approach. Skilled at problem solving and effectively resolving conflict enhancing resident satisfaction. Heightened sense of integrity and empathy with a positive "can do" attitude and excellent problem-solving and communication skills. Solid typing and data entry skills at 65 wpm with 98% accuracy. Proficient in multiple languages. Proficiency using MS Office - Microsoft Word, Excel, PowerPoint, Outlook
Overview
16
16
years of professional experience
12
12
Certification
Work History
Security Site Supervisor
Paragon Security
Toronto, ON
10.2009 - Current
Condominium Administration and Property Management
Papak Management Services - TSCC #2840, Max Condos
Toronto, ON
01.2024 - 10.2025
- Executive Operations: Serve as a key member of the executive administration team, supporting the Property Manager in the daily operations of a 363-unit condominium community with a focus on "world-class" client service.
- Regulatory Compliance & Governance: Ensure adherence to the Condominium Act (1998) and CMRAO regulations; assisted in the preparation of AGM (Annual General Meeting) and Budget packages.
- Resident Relations: Act as the primary point of contact for the Board, residents, and contractors; manage high-volume inquiries and conflict resolution via Condo Control.
- Financial Administration: Manage accounts payable/receivable by processing invoices, collecting monthly maintenance fees, and executing arrears collection procedures in line with property policy.
- Leasing & Records Management: Facilitate the transition of new owners and tenants by drafting lease agreements, processing registration forms, and maintaining meticulous physical and electronic filing systems.
- Maintenance Coordination: Oversee property upkeep by issuing Purchase Orders (POs) and Work Orders, scheduling contractors, and conducting periodic inspections of common areas to identify and prioritize deficiencies.
- Communication & Logistics: Manage building-wide communications and amenity logistics, including elevator bookings, party room reservations, and the distribution of official maintenance notices.
Education
Condominum Adminstration And Property Management -
Humber College
Toronto, ON12-2026
Police Foundations college diploma -
The Academy of Learning College
Toronto, ON03-2013
Web Design -
Richmond Hill C.L. Centre
Toronto, ON06-2006
OSSD -
Thornhill Secondary School
Toronto, ON09-2003
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Time management
- Dependable and responsible
- Organizational skills
- Microsoft office/ Google Workspace
- Staff management
- Project coordination
- Security management
- Financial management
- Team leadership
- Decision-making
- Site maintenance
Certification
- Licensed in Ontario Licensed Condominium Manager (OLCM–L) (March 2024 - Present.)
- Certificate in Security & Investigation License. (November 2009- present.)
- Certificate in WHMIS. Paragon security (November 2009- present.)
- Certificate in Bill 168 - Workplace violence and harassment (April 2022- present.)
- Certificate in Accessibility for Ontario's with Disabilities Act - AODA (April 2022 - present.)
- Certificate in Integrated Accessibility standard - IASR (April 2022 - present.)
- Certificate in City of Toronto Municipal MLEO parking enforcement. Paragon security (November 2009- present.)
- Certificate in CPR/AED & First Aid Level C Rescue 7 inc. Paragon security (June 2021 - June 2024.)
- Metrolinx Transit Services - Environmental and Safety training
- Certificate in Prevent sexual violence and harassment in workplace (April 2022 - Present.)
- Certificate in Worker health and safety awareness training (April 2022 - present.)
Community Service
Aurora Senior Center, Coordinator, 2011-2012, Aurora, ON, 2011-01, 2011-12
Timeline
Condominium Administration and Property Management
Papak Management Services - TSCC #2840, Max Condos
01.2024 - 10.2025
Security Site Supervisor
Paragon Security
10.2009 - Current
Condominum Adminstration And Property Management -
Humber College
Police Foundations college diploma -
The Academy of Learning College
Web Design -
Richmond Hill C.L. Centre
OSSD -
Thornhill Secondary School