Josué Carl Clivens Jacques
Riverview,FL
Summary
Trilingual candidate knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Client Relations Specialist
Canadian Dealer Lease Services
2021.01 - 2022.05
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered average of 45 to 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Concentrix
Moncton , NB
2018.06 - 2020.08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Support Specialist
Asurion
Moncton , NB
2016.05 - 2017.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Education
BBA - Sport And Leisure Management
Université De Moncton
Moncton, NB05.2020
High School Diploma -
College Canado Haitien
P-au-P06.2015
Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Microsoft Exchange
- Proactive Self-Starter
- Computer Proficiency
- Excellent Attention to Detail
- Patient and Empathetic
- Building Customer Trust and Loyalty
Accomplishments
Fluent candidate speaking (English, French, Haitian Creole)
Additional Information
Université de Moncton: Best public speaker December 2016- 2017
Benevol
Timeline
Client Relations Specialist
Canadian Dealer Lease Services
2021.01 - 2022.05
Customer Service Representative
Concentrix
2018.06 - 2020.08
Customer Support Specialist
Asurion
2016.05 - 2017.09
BBA - Sport And Leisure Management
Université De Moncton
High School Diploma -
College Canado Haitien
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