Jossuha Zambrano
St. Catharines
Summary
Data Analyst and Team Leader with 5+ years of experience spearheading data-driven strategies and high-performing teams to achieve measurable business outcomes. Proven expertise in leveraging tools like SQL, Python, Tableau, Power BI, and Excel to translate complex datasets into actionable insights, optimize processes, and automate workflows.
At Delivery Hero (PedidosYa), excelled in fast-paced environments by boosting team productivity, customer satisfaction, and sales performance through strategic staff management, coaching, and cross-functional collaboration. Skilled in project management, process optimization, and data visualization, with a track record of exceeding sales targets and enhancing operational efficiency.
Combining technical proficiency in analytics with exceptional communication and problem-solving skills, I bridge the gap between data and decision-making. Passionate about innovation and eager to apply transferable expertise in a new IT or team management role to drive impactful growth, foster innovation, and deliver scalable solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Team Manager
Cover Company Uruguay
07.2024 - 11.2024
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Attended sales training camp and brought best practices leadership back to company.
- Evaluated emerging technologies to assess potential applications within the organization''s existing infrastructure or future projects.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Implemented robust control measures to improve analytical output reliability.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Enhanced team's analytical capabilities with training on latest data analysis tools and techniques.
Team Leader and Data Analyst
Cover Company Uruguay
07.2023 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Legal & Rider Issues Team Leader
Delivery Hero (PedidosYa)
05.2022 - 02.2023
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Contributed positively to the team dynamic by offering assistance to fellow leaders whenever necessary or requested.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Customer & Social Media Team Leader
Delivery Hero (PedidosYa)
08.2021 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Volunteer
World Scouting
01.2019 - 11.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Worked with sales staff to evaluate newly established troops, support administrative needs, and communicate with new volunteers along with troop members and families.
Volunteer
World Scouting
06.2009 - 01.2018
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Used strong interpersonal communication skills to convey information to others.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Senior Customer Service Supervisor
Delivery Hero (PedidosYa)
02.2020 - 08.2021
- Monitored customer feedback to identify areas of improvement in customer experience.
- Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.
- Empowered staff to take ownership of their roles, fostering a sense of responsibility that contributed to the overall success of the department.
- Reduced employee turnover by creating a supportive work environment that encouraged open communication and collaboration among team members.
- Managed a team of customer service representatives, ensuring timely resolution of client inquiries and issues.
- Analyzed customer feedback and data to identify trends, implementing changes that led to improved customer retention rates.
- Conducted regular evaluations of individual staff members'' work performance, providing constructive feedback to ensure continued growth and development within their roles.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
Data Scientist Diploma - Infomation Technology
Coder House Academy
Montevideo, Uruguay01-2026
Data Analystics Diploma - Information Technology
Coder House Academy
Montevideo, Uruguay05-2023
High School Diploma -
Nueva Republica
San Cristobal, Tachira, Venezuela07-2016
Skills
- Data-driven decision making
- Sales coaching
- Sales team training
- Verbal and written communication
- Sales operation
- Business development and planning
- Staff management
- Analytical problem solver
- Data visualization and presentations
- Excel functions
- SQL
- Analytical problem solving
Languages
Spanish
Native or Bilingual
English
Limited Working
Accomplishments
- Promoted to Sales Team Manager after 1 successful years in the sales department.
- Supervised team of 57 staff members.
- Introducing Zendesk for CRM tasks, from Zero,
- Developed methods to integrate Ranks and Prize to significantly improve workflow efficiency.
- Resolved product issue through consumer testing.
Certification
- Leadership Development Program
- Fundamentals of Agile and Waterfall Project Management
- Data Scientist: Fundamentals of Data Science
- Data Analytics
Timeline
Sales Team Manager
Cover Company Uruguay
07.2024 - 11.2024
Team Leader and Data Analyst
Cover Company Uruguay
07.2023 - 07.2024
Legal & Rider Issues Team Leader
Delivery Hero (PedidosYa)
05.2022 - 02.2023
Customer & Social Media Team Leader
Delivery Hero (PedidosYa)
08.2021 - 05.2022
Senior Customer Service Supervisor
Delivery Hero (PedidosYa)
02.2020 - 08.2021
Volunteer
World Scouting
01.2019 - 11.2024
Volunteer
World Scouting
06.2009 - 01.2018
- Leadership Development Program
- Fundamentals of Agile and Waterfall Project Management
- Data Scientist: Fundamentals of Data Science
- Data Analytics
Data Scientist Diploma - Infomation Technology
Coder House Academy
Data Analystics Diploma - Information Technology
Coder House Academy
High School Diploma -
Nueva Republica
Similar Profiles
Katalin SeresKatalin Seres
Senior Business Development Manager at Cover-Tech Construction And Product Company.Senior Business Development Manager at Cover-Tech Construction And Product Company.
Alejandra Miranda LuhersAlejandra Miranda Luhers
Managing Director at IPG Mediabrands UruguayManaging Director at IPG Mediabrands Uruguay
Daniel LagomarsinoDaniel Lagomarsino
Support Executive Tech SW Services 2.1 at TCS UruguaySupport Executive Tech SW Services 2.1 at TCS Uruguay