Jospheen Soliman

• Managed high-volume client relationships, ensuring strong customer satisfaction and retention
• Served as the primary point of contact for resolving complex client issues and service requests
• Coordinated with internal teams and external stakeholders (insurance providers) to deliver seamless solutions
• Identified client needs and provided tailored recommendations, contributing to increased product and service uptake
• Drove business growth by increasing pharmacy transfers and attracting new clients through proactive community engagement
• Actively promoted pharmacy services to new and existing customers, contributing to overall sales growth
• Led team operations, including scheduling, hiring, onboarding, and performance management
• Conducted employee evaluations and coaching, improving team productivity and service quality
• Implemented process improvements from corporate initiatives and training seminars
• Optimized workflows, reducing service delays and enhancing overall client experience

• Built and maintained long-term client relationships, increasing customer loyalty and repeat business
• Handled customer concerns and escalations, ensuring quick resolution and positive outcomes
• Contributed to revenue growth by supporting customer transfers and promoting pharmacy services
• Engaged with the local community to increase awareness and attract new customers
• Supported daily operations in a fast-paced environment, balancing client needs with operational priorities
• Identified and implemented process improvements to enhance service delivery

•Assisted customers in selecting products based on their needs, supporting front-line sales activities

•Delivered strong customer service in a retail environment, ensuring a positive customer experience
•Maintained accurate records and inventory, supporting efficient operations

•Dispensed medications accurately to patients and healthcare providers.

•Conducted quality control checks on medications and pharmacy equipment.