Joslynn Gordon
Ephraim
Summary
Dedicated professional with a strong background in healthcare and leadership roles. Experience as a CNA in a hospital and care center, providing hands on patient support and ensuring comfort and care. Experience as a waitress developed strong communication skills, multitasking, and customer service skills in fast paced environments. Lived almost two years in Peru where I served constantly for my church while learning Spanish and supporting individuals in a diverse community. Leadership experience through student body involvement has strengthened my teamwork and responsibility skills. I currently help students make schedules and find ways to achieve their career/education goals. I am a fast learner who is highly motivated to achieve goals. I am committed to delivering quality support and improving the experience of those I serve.
Overview
7
7
years of professional experience
Work History
CNA
Gunnison Valley Hospital
Gunnison
05.2023 - 06.2026
- Assisted patients with daily living activities and personal care.
- Collaborated with healthcare team to implement patient care plans.
- Maintained cleanliness and organization of patient rooms and equipment.
- Educated patients and families on health conditions and care procedures.
- Documented patient progress in electronic health records accurately.
- Provided emotional support to patients during recovery processes.
Waitress / Administrative assistant
Shari Malmgren
Sterling
05.2019 - 10.2023
- Supervised waitstaff to ensure excellent customer service during busy shifts.
- Resolved customer complaints in a timely manner with professionalism.
- Trained new team members on restaurant policies and service techniques.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Conducted regular inventory checks for supplies and equipment needs.
- Assisted in the onboarding process for new employees and interns.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Medical Field
Snow College
Ephraim05-2027
High School Diploma -
Manti High School
Manti05-2023
Skills
- Patient care
- Client Relationship Management
- Customer Success
- Professional Communication
- Time management
- Organized
- Team Leader
- Driven and Motivated
- Spanish speaking
- Fast Learner
Languages
Spanish
Professional
Accomplishments
- National Honor Society
- Student Body Officer
- Served on city royalty
Timeline
CNA
Gunnison Valley Hospital
05.2023 - 06.2026
Waitress / Administrative assistant
Shari Malmgren
05.2019 - 10.2023
Medical Field
Snow College
High School Diploma -
Manti High School