Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joslyn MacInnis

Sydney,Nova Scotia

Summary

Proven professional with extensive experience in maintaining high standards of cleanliness and customer satisfaction, demonstrated during tenure at S&J Disposal Ltd. Skilled in cleaning, sanitizing, and customer relations, I consistently enhanced facility hygiene and improved client loyalty. Dependable and with a positive attitude, I excel in fast-paced environments, always prioritizing safety and professionalism.

Overview

25
25
years of professional experience

Work History

Cleaner

S&J Disposal Ltd.
03.2022 - 06.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Delivery Driver

Dan's Pro Express
01.2018 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.

Customer Service Representative & Cashier

Walmart
01.1997 - 06.1999
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

GED -

Sydney Academy

Skills

  • Cleaning and sanitizing
  • Customer relations
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Payment processing
  • Professional telephone demeanor
  • Positive attitude
  • Dependable and reliable
  • Cash handling

Languages

English
Native or Bilingual

Timeline

Cleaner

S&J Disposal Ltd.
03.2022 - 06.2022

Delivery Driver

Dan's Pro Express
01.2018 - 12.2021

Customer Service Representative & Cashier

Walmart
01.1997 - 06.1999

GED -

Sydney Academy

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Joslyn MacInnis