Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOSIPA STANKOVIC

JOSIPA STANKOVIC

Calgary,AB

Summary

Dedicated and enthusiastic Administrative Assistant with 10 years of experience and proven knowledge of back-office operations, administrative support, sales, and customer service. Very communicative and passionate about building customer relationships and quick in resolution of any customer concerns. Fluent in English and Croatian. Looking to leverage my skills and adaptable personality to fill the Administrative Assistant role at your company.

Overview

17
17
years of professional experience

Work History

Project Leader

Dante Art Digital Marketing Studio
01.2020 - 01.2023
  • Greeted all clients and visitors ensuring that they received outstanding first impression of the company
  • Motivate team members, provide feedback, and gather information to promote a healthy and efficient work environment
  • Plan, schedule, manage and provide leadership to projects through all phases from inception to completion
  • Coordinated and scheduled meetings and travel for staff members
  • Monitored office supplies and replenished stock as necessary
  • Analyzed project scope with customers
  • Managed communication across team members
  • Monitored progress and tracked task completion
  • Inspired team to see big picture of project
  • Implemented problem solving skills to work through employee, customer and managerial staff issues and challenges
  • Met 100% of deadlines and project goals.

Customer Service Representative

Hudson Bay
01.2016 - 06.2018
  • Greeted customers (200-300 per day)
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Placed special orders, submitted online orders, or contacted other stores to find desired items
  • Computed sales prices, total purchases and received and processes cash and credit payment
  • Identify customers needs and recommend products based on their preferences
  • Replenish stock as needed
  • Resolved time sensitive customer service issues in time sensitive situations quickly and efficiently
  • Sold the best products to customers and developed professional relationships
  • Assist with inventory
  • Processing orders, forms, applications, requests
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Acknowledging and resolving customers complaints
  • Advise customers how to take care of their skin
  • Makeup and facials.

Administrative Assistant

Croatia Flight Control
03.2006 - 05.2015
  • Updated client and employee information, financial records, and schedules in company databases
  • Bookkeeping
  • Use of multiple computer applications to research information
  • Provide information to supervisors
  • Track, follow up and collect employee information
  • Ordered office equipment and technology for company
  • Organize and schedule appointments
  • Write emails, correspondence memos, letters, faxes, and forms
  • Arranging meetings, appointments, travels, and accommodation
  • (over 40 staff) Preparing, organizing, and storing information in paper and digital form
  • Greeting visitors at reception
  • Arranging post and deliveries
  • Opened and properly distributed incoming mail
  • Paying bills for company utilities
  • Perform general accounting duties: invoicing, cash, accounts payable, accounts receivable and processing card payments
  • Generate and send out reports to Managers
  • Assist in special projects in support of departmental goals
  • Financial tracking of department expenses
  • Assist with inventory
  • Maintaining Office decorations.

Education

Business

Sundance College
Calgary, AB
09.2023

Make up and Skin care certificate - Cosmetology

Canadian Beauty College
Toronto, ON
11.2016

Skills

  • Time management
  • Project management
  • Excellent Planner and Coordinator
  • Strong work ethic
  • Bookkeeping
  • Problem solving
  • Positive Attitude
  • Editing and Proofreading
  • Microsoft Office, Excel, Word, Power Point, Outlook
  • Customer Engagement (200 customers daily)
  • POS Inventory System Operation
  • Communication and Interpersonal skills
  • Strong Organization Skills
  • Cross-Selling (sales from one department to another, met sales goals of over $2000 per day)
  • Quick learner
  • Multitasking
  • Handling sensitive and confidential information
  • Attention to details

Languages

Croatian
Native or Bilingual
English
Full Professional
German
Elementary

Timeline

Project Leader

Dante Art Digital Marketing Studio
01.2020 - 01.2023

Customer Service Representative

Hudson Bay
01.2016 - 06.2018

Administrative Assistant

Croatia Flight Control
03.2006 - 05.2015

Business

Sundance College

Make up and Skin care certificate - Cosmetology

Canadian Beauty College

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JOSIPA STANKOVIC