Josie Zhong
Vancouver,Canada
Summary
Regulatory Affairs and Quality professional with nearly three years of combined experience across food, consumer products, and regulated environments, including approximately two years in regulatory compliance and one year in quality assurance. Proven experience working directly with Health Canada (CFIA), managing regulatory documentation, supporting product lifecycle activities, internal and third-party audits, labeling compliance, and post-market maintenance. Strong cross-functional collaborator with hands-on exposure to SFCR, HACCP, GMP, SQF, and U.S. export regulatory requirements. Adept at translating regulatory requirements into practical business guidance, and supporting compliant product launches.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Coordinator
Fine Choice Foods
Richmond, Canada
04.2024 - Current
- Promoted to a regulatory role based on demonstrated performance, independence, and regulatory aptitude.
- Lead and support regulatory compliance activities across the product lifecycle, including documentation, inspections, and post-market maintenance under SFCR.
- Act as the primary liaison with Canadian Food Inspection Agency inspectors, supporting regulatory inspections, investigations, corrective actions, and enforcement follow-up.
- Conduct and lead monthly internal audits against HACCP, GMP, and SQF (GFSI) standards; track findings, manage CAPAs, and verify effectiveness.
- Support the development, maintenance, and verification of the facility's Preventive Control Plan, including controlled documentation.
- Contributed to two consecutive successful SQF certification audits, supporting an audit score improvement to 95% through proactive gap assessments.
- Perform regulatory impact assessments for products, ingredients, packaging, and process changes, collaborating with Operations, Maintenance, Purchasing, Marketing, and Innovation teams.
- Lead supplier approval and verification, reviewing food safety programs, GFSI certificates, specifications, and regulatory compliance documentation.
- Support label compliance and Nutrition Facts Table development for new product launches, enabling a 50% increase in commercialized SKUs.
- Coordinate weekly CFIA veterinary export certification for the U.S. Shipments, ensuring compliance with U.S. Import requirements and uninterrupted export flow.
- Streamlined regulatory documentation workflows, increasing export documentation throughput from 3 to 20 approvals per day (a 6× increase), while maintaining regulatory compliance.
Quality Assurance Technician
Fine Choice Foods
Richmond, Canada
04.2023 - 04.2024
- Conducted routine GMP, sanitation, allergen, and food safety inspections across production and packaging areas.
- Supported CCP monitoring and verification, ensuring critical limits, deviations, and corrective actions were properly documented and closed.
- Reduced repeat deviations by 25% through root cause analysis, targeted retraining, and follow-up verification.
- Delivered onboarding and refresher training on GMPs, SOPs, sanitation, allergen control, and food safety requirements.
- Provided independent QA oversight during assigned shifts, ensuring continuous regulatory readiness.
- Identified, documented, and escalated nonconformances, coordinating corrective actions with Production and Maintenance teams.
Pharmacy Assistant
Shoppers Drug Mart
Richmond, Canada
04.2017 - 06.2018
- Supported regulated retail operations with a focus on documentation accuracy, labeling compliance, inventory control, and confidentiality of health information.
- Gained early exposure to regulated products and compliance-driven environments.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Provided customer service by answering inquiries and addressing concerns.
Education
Bachelor of Science - Food, Nutrition & Health
University of British Columbia (UBC)
Vancouver, BC06.2022
Skills
- Regulatory & Quality: SFCR, CFIA, US FDA and USDA Export Requirements, Internal & Third-Party Audits, Good Practice, Risk Assessments
- Programs: HACCP, GMP, SQF (GFSI)
- Supplier Programs: Supplier Approval, Documentation Review
- Tools: Microsoft Word, Excel, PowerPoint, Outlook, SharePoint
Certification
- HACCP Certification
- Skills Training Across Canada: Supervisors 2025
Timeline
Regulatory Compliance Coordinator
Fine Choice Foods
04.2024 - Current
Quality Assurance Technician
Fine Choice Foods
04.2023 - 04.2024
Pharmacy Assistant
Shoppers Drug Mart
04.2017 - 06.2018
Bachelor of Science - Food, Nutrition & Health
University of British Columbia (UBC)