- Backpacking and Hiking
- Camping
- Rock Climbing
- Adventure Travel
Josie Said
Mississauga,ON
Summary
Customer service and client experience professional with extensive background supporting high-volume customer environments and sales teams. Strong ability to resolve issues, manage accounts, and provide seamless support from inquiry to order completion. Known for empathetic communication, accuracy, and a proactive approach to improving customer satisfaction and efficiency.
Overview
23
23
years of professional experience
Work History
Operations Manager
Good Vibes Tattoo Studio
05.2024 - Current
- Oversee daily studio operations, scheduling, and client communication.
- Manage invoicing, payroll, expenses, and inventory control.
- Handle bookings and deliver high-quality customer service.
- Plan marketing campaigns and manage social media content.
- Ensure studio compliance with health and safety standards.
- Key Achievements:
- Increased social media engagement by 40%+.
- Reduced scheduling conflicts by 30% through process improvements.
Sales Support Specialist
Imperial Dade
08.2022 - 05.2024
- Supported sales team with order entry, account coordination, and admin tasks.
- Managed product setup, pricing, and specialty orders.
- Tracked deliveries, returns, and backorders; handled vendor communication.
- Maintained CRM/ERP accuracy and assisted with quotes and customer inquiries.
- Key Achievements:
- Improved onboarding product setup speed, supporting faster sales processing.
- Streamlined administrative tasks using Salesforce for improved data accuracy and reporting.
Customer Service Representative
Veritiv Corporation
11.2016 - 08.2022
- Processed customer orders, credits, and returns.
- Partnered with Sales and Operations to resolve issues.
- Coordinated vendor POs, freight, and delivery follow-ups.
- Key Achievements:
- Maintained 95%+ customer satisfaction rating.
- Reduced customer follow-ups by 20% by improving order accuracy.
- Increased coverage and efficiency by cross-training across teams.
Sales Coordinator
World Meats
02.2014 - 11.2016
- Assisted sales team with order entry and delivery coordination.
- Supported sourcing of specialty items and vendor communication.
- Key Achievements:
- Supported daily sales operations serving 100+ customers.
- Collaborated with sales team to create promotional materials and support marketing initiatives.
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
World Meats
08.2002 - 02.2014
- Handled high-volume customer orders and service inquiries.
- Supported product requests, shipping coordination, and returns.
- Key Achievements:
- Recognized consistently for fast response times and accuracy.
- Maintained long-term client loyalty and repeat business.
- Managed order processing and fulfillment using internal systems.
- Trained new staff on customer service protocols and best practices.
Education
Some College (No Degree) - Early Childhood Education
Sheridan College
MississaugaHigh School Diploma -
St. Francis Xavier
Mississauga01.2002
Skills
- Customer Support & Relationship Management
- Order Processing & Issue Resolution
- Client Communication (Phone, Email, In-Person)
- Booking & Scheduling Coordination
- Vendor & Internal Team Coordination
- Social Media Communication & Client Engagement
- Returns, Credits & Account Assistance
- Process optimization
- Cross-departmental collaboration
- Data analysis and reporting
Interests
Timeline
Operations Manager
Good Vibes Tattoo Studio
05.2024 - Current
Sales Support Specialist
Imperial Dade
08.2022 - 05.2024
Customer Service Representative
Veritiv Corporation
11.2016 - 08.2022
Sales Coordinator
World Meats
02.2014 - 11.2016
Customer Service Representative
World Meats
08.2002 - 02.2014
Some College (No Degree) - Early Childhood Education
Sheridan College
High School Diploma -
St. Francis Xavier