JOSIE ROBINSON
Vernon,British Columbia
Summary
Hardworking employee and condotel owner with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Possessing excellent communication skills and able to relate well with people at all levels and converse in a polite and courteous manner. Able to work to an excellent standard under considerable pressure whilst presenting a positive image to others.
Keen to find a challenging position on housekeeping or front desk clerk with in a responsible employer to continue increase work experience and develop abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Housekeeper/Front Desk Office Manager
Owned Business (The Artisan's Condotel)
Baguio City, Philippines
01.2018 - 04.2023
- Set up and managed listings of condotel on booking sites and other social media platforms.
- Responded to guests' queries online and answered phone calls.
- Received, cancelled and changed room reservations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing registration and check-in process.
- Provided information on condotel facilities and services.
- Provided city information and brochures about points of interest
- Assigned rooms to guests and showed them their rooms.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Checked on damages, maintenance problems, safety issues, and potential hazards.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and brochures to make guests feel welcome and at home.
- Organised and restocked housekeeping items.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Assisted guests for smooth checkouts. Processed guests' departures, calculated charges and received payments.
- Maintained inventory of vacancies, reservations and room assignments.
- Demonstrated positive and professional attitude with guests and workers.
- Trained newly hired housekeepers.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Follow emergency and safety procedures
- Worked on clerical duties (i.e. faxing, filing, photocopying, e-mailing)
- Assisted clients/guests with special needs.
- Handled wake-up calls
- Provided pleasant customer service and received consistent award as super host on booking websites for 5 consecutive years.
Hotel Housekeeper
Agape Log Cabin
Sagada, Mountain Province, Philippines
01.2017 - 12.2018
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Washed and folded towels and linens to properly stock guest rooms.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Education
Certificate - IELTS Academics With Band 7.5 Score
British Council
Philippines02.2023
Certificate - ECDL (European Computer Driving Licence) Basic
British Computer Society
Scotland, UK02.2008
Bachelor of Arts - English
Baguio Central University
Baguio City05.2005
Skills
- Excellent Customer Service
- High attention to detail
- Safety Monitoring
- Safe Chemical Handling
- Linen Replacement
- Surface Sanitation
- Client focus
- Efficient interpersonal skills
- Flexibility
- Organized
- Reliability
- Team player
Timeline
Hotel Housekeeper/Front Desk Office Manager
Owned Business (The Artisan's Condotel)
01.2018 - 04.2023
Hotel Housekeeper
Agape Log Cabin
01.2017 - 12.2018
Academic IELTS BAND 7.5
Certificate - IELTS Academics With Band 7.5 Score
British Council
Certificate - ECDL (European Computer Driving Licence) Basic
British Computer Society
Bachelor of Arts - English
Baguio Central University
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