Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josie Low

Atascadero

Summary

Dynamic Customer Support Specialist with expertise in customer relationship management, problem resolution, and ERP and CRM system management. Passionate about ensuring customer satisfaction by advocating for their needs through effective, consistent, and proactive communication.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Trust Automation
San Luis Obispo
11.2020 - Current
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Collaborated closely with other departments such as Materials and Engineering to resolve complex with customer issues quickly and efficiently.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Developed strong relationships with customers ensuring all needs are met
  • Managed the RMA (return material authorization) process end to end, including the quoting process.
  • Facilitated the contract review process, gathering teams internally and working collaboratively the with Government Contracts Manager to ensure all contractual obligations are met
  • Maintained and tracked all incoming sales in the ERP system
  • Assisted Vice President of Sales with incoming quotes
  • Notified customer of upcoming delays to their order
  • Acted as the advocate for the customer internally
  • Provided day-to-day support to the Sales team

Business Operations Associate

MINDBODY
San Luis Obispo
09.2016 - 06.2020
  • Assisted in managing customer inquiries through multiple communication channels.
  • Supported cross-functional teams to streamline operational processes and improve efficiency.
  • Conducted data entry and maintained accurate records using internal systems.
  • Re-engaged customers who fell out of onboarding training
  • Act as the first point of contact for the customer after initially purchasing the software, and scheduled complimentary training

Education

High School Diploma -

Royal High School
Simi Valley, CA
06-2007

Some College (No Degree) - Political Science

Moorpark College
Moorpark, CA

Skills

  • Customer relationship management
  • Problem resolution
  • ERP system management
  • CRM system management
  • Contract review
  • Adaptability and flexibility
  • Cross-functional collaboration

Timeline

Customer Support Specialist

Trust Automation
11.2020 - Current

Business Operations Associate

MINDBODY
09.2016 - 06.2020

High School Diploma -

Royal High School

Some College (No Degree) - Political Science

Moorpark College
Josie Low