Josie Hamalengwa
Toronto
Summary
Experienced service centre specialist with a proven track record of delivering exceptional customer service in fast-paced environments. Skilled in efficient payment handling and data entry using industry-standard systems. Adept at managing diverse customer interactions to ensure satisfaction and streamline operations. Excited to utilize strong interpersonal skills and meticulous attention to detail to elevate and improve overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Centre Specialist
Centennial College
04.2023 - Current
- Responsibilities include taking payments for tuition, parking, assessments, and replacement cards
- Also responsible for entering student data in Banner System and Q-nomy system
Bartender
Second Floor Events
06.2022 - Current
- Responsibilities include making and serving alcoholic and non-alcoholic beverages
Server
Bar’Kada
10.2021 - 06.2022
- Responsibilities include taking orders, serving patrons, and making reservations
Education
Ontario College Diploma - Performing Arts
George Brown College
Skills
- Data Entry
- Customer service
- Learning different software
- Communication
- Problem-solving
- Communication skills
- Service orientation
- Multitasking Abilities
Timeline
Service Centre Specialist
Centennial College
04.2023 - Current
Bartender
Second Floor Events
06.2022 - Current
Server
Bar’Kada
10.2021 - 06.2022
Ontario College Diploma - Performing Arts
George Brown College
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