Josie Grimes
Yuba City
Summary
Productive office assistant with organization skills, time management and being self-sufficient. Nine years of experience in customer service. Seeking an interesting position with a growing company.
Overview
14
14
years of professional experience
Work History
Referral Specialist
Adventist Health
02.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Obtained prior authorizations
- Verified insurance benefits and eligibility
- Built professional relationships with service providers.
Receptionist
Big Mikes Auto Glass
03.2020 - 11.2021
- Pitched in to help with office tasks during busy periods and staff absences.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Organized and maintained documents, files and records.
Fulfillment Associate
Target
08.2019 - 02.2020
- Packaging orders and shipping, Picking orders for customers, printing out labels
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Issued supplies, materials and products to team members based on information from requisitions.
Cashier
Taco Bell
02.2014 - 07.2017
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Receptionist
The Appliance Guy
01.2011 - 06.2014
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Sorted incoming mail and directed to correct personnel each day.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
High School Diploma -
River Valley
06.2013
Skills
- Clerical Support
- Bookkeeping
- File Management
- Scheduling
- Order Fulfillment
- Customer Service
- Insurance verification
- Data entry proficiency
- Patient confidentiality
Timeline
Referral Specialist
Adventist Health
02.2024 - Current
Receptionist
Big Mikes Auto Glass
03.2020 - 11.2021
Fulfillment Associate
Target
08.2019 - 02.2020
Cashier
Taco Bell
02.2014 - 07.2017
Receptionist
The Appliance Guy
01.2011 - 06.2014
High School Diploma -
River Valley
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