Josie Dazon
Victoria,BC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
CEO/Operations Manager
Crocus Wellness Spa
San Miguel, Bulacan
07.2021 - 01.2022
- Developed and implemented strategic business plans to increase company profitability.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Analyzed market trends and customer data to inform decision-making processes.
- Established policies and procedures that promoted an ethical work environment.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Introduced innovative approaches that improved efficiency while reducing costs.
- Developed strategies for improving customer service standards throughout the company.
- Hired, trained, and mentored staff members to maximize productivity.
- Implemented strategic offerings to enhance company's suite of products and services.
Manager
Angelic health and Wellnes Spa
San Miguel, Bulacan
10.2017 - 06.2021
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food and Beverage Attendant
Aloha Hotel
Malate, Manila
06.2014 - 02.2015
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Inspected dishes for cleanliness before serving them to customers.
- Maintained a positive attitude towards coworkers and customers at all times.
- Maintained dining and food service areas to maximize safety and cleanliness.
Cashier
Monrovia Court
Baliuag, Bulacan
01.2011 - 02.2012
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
Office Assistant
Catholic Educational Association of the Philippines
Bagong Pag Asa, Quezon City
06.2010 - 09.2011
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
Counter Cashier
Red Ribbon Bakeshop INC.
Trinoma, Quezon City
07.2009 - 05.2010
- Processed cash, credit card, and check transactions accurately and efficiently.
- Greeted customers warmly and provided helpful service.
- Performed opening and closing procedures for the register.
- Balanced daily cash drawer totals with receipts at the end of shift.
- Checked expiration dates on products to ensure freshness.
- Maintained a professional attitude towards customers and coworkers alike.
Education
Some College (No Degree) - Hotel, Resort And Restaurant Management
Philippine Women's University
Baliuag, Bulacan,PhilippinesSkills
- Active Learning
- Coordination
- Product Recommendations
- Customer Assistance
- Cleaning and sanitizing
- Time management skills
- Reading Comprehension
- Upselling strategies
Languages
English
Limited
Tagalog
Professional
Timeline
CEO/Operations Manager
Crocus Wellness Spa
07.2021 - 01.2022
Manager
Angelic health and Wellnes Spa
10.2017 - 06.2021
Food and Beverage Attendant
Aloha Hotel
06.2014 - 02.2015
Cashier
Monrovia Court
01.2011 - 02.2012
Office Assistant
Catholic Educational Association of the Philippines
06.2010 - 09.2011
Counter Cashier
Red Ribbon Bakeshop INC.
07.2009 - 05.2010
Some College (No Degree) - Hotel, Resort And Restaurant Management
Philippine Women's University
Similar Profiles
Baran AcarBaran Acar
Massage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPAMassage Therapist & Spa Management at , AURA SPA WELLNESS, VIENTO SPA, OCEAN SPA
Mariane SurinMariane Surin
Receptionist Manager at Lux Spa & Wellness Medical SpaReceptionist Manager at Lux Spa & Wellness Medical Spa
LEXI CALABRESELEXI CALABRESE
Head of Social & Community at CIVANA Wellness Resort & SpaHead of Social & Community at CIVANA Wellness Resort & Spa
Gabriel CalderonGabriel Calderon
Guest Service Officer at Fairmont EmpressGuest Service Officer at Fairmont Empress
Pragati ShrivastavPragati Shrivastav
Branch Manager & Lending Specialist at EasyFinancial ServicesBranch Manager & Lending Specialist at EasyFinancial Services