Josie Craig
Ione
Summary
Dedicated program manager specializing in problem-solving and team direction. Known for fostering collaboration among multidisciplinary teams to enhance service delivery and advocate for client needs. Committed to driving impactful outcomes through strategic planning and effective decision-making.
Overview
12
12
years of professional experience
Work History
Program Manager
Valley Mountain Regional Center
11.2021 - Current
- Supervised and supported a Children's, Transition and Adult team to enhance service delivery for clients.
- Managed and supported staff in challenging cases while balancing the need for empathy and rapport with regulatory requirements.
- Participated in multi-county system of care committees, meetings, and teams.
- Effectively advocated for streamlined processes and efficient workloads.
Senior Service Coordinator
Valley Mountain Regional Center
08.2019 - 11.2021
- Developed individualized service plans in collaboration with clients, families, and multidisciplinary teams.
- Coordinated service delivery for individuals with developmental disabilities, ensuring compliance with state and federal regulations.
- Facilitated communication between support staff and external agencies to enhance service efficiency and client satisfaction.
- Mentored Service Coordinators on best practices for case management and client advocacy strategies.
Community Services Liaison
Valley Mountain Regional Center
12.2018 - 08.2019
- Monitored vendor compliance with T17 and T22 regulations and completed annual reviews of required documentation.
- Responded to and investigated alerts regarding vendor compliance with client's rights, regulatory requirements, etc.
- Facilitated communication between service providers and families for effective support coordination.
- Developed training materials to enhance staff understanding of client needs and service options.
- Established collaborative relationships with community organizations to improve resource accessibility.
Service Coordinator
Valley Mountain Regional Center
09.2014 - 12.2018
- Developed and implemented individualized service plans in collaboration with interdisciplinary teams.
- Coordinated service delivery for diverse client needs, ensuring compliance with regional standards.
- Facilitated communication between clients, families, and service providers to enhance support continuity.
- Resolved client issues promptly, improving satisfaction and trust in services provided.
Education
Bachelor of Science - Business Psychology
Massey University
Palmerston North, New Zealand06-2014
Skills
- Policy and procedure improvements
- Program reviews
- Strategic planning
- Quality assurance
- Regulatory compliance
- Decision-making
- Problem-solving
- Detail-oriented
Timeline
Program Manager
Valley Mountain Regional Center
11.2021 - Current
Senior Service Coordinator
Valley Mountain Regional Center
08.2019 - 11.2021
Community Services Liaison
Valley Mountain Regional Center
12.2018 - 08.2019
Service Coordinator
Valley Mountain Regional Center
09.2014 - 12.2018
Bachelor of Science - Business Psychology
Massey University