Josie Burnage

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Graduate program- MAU (G72) and Emergency Department

• Utilized critical thinking skills to prioritize nursing interventions based on patients acuity levels and individual needs.
• Evaluate necessary patient assessments to identify changes in condition, and recognize deteriorating patients followed by promptly notifying physicians and initiating appropriate interventions when necessary.
• Used evidence based practise through all my practices to ensure the patient receives quality care.
• Communicate with patients and families so they feel heard and involved in the patient care.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Provide clear and concise ISOBAR handovers to ensure continuous, safe patient care.

• Served food and beverages promptly with focused attention to customer needs.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Use of verbal and written communication modalities (i.e., phone and email) to liaise with staff, distressed patients and relevant organizations such as pharmacies and healthcare practitioners
• Liaising with staff and doctors to ensure patient concerns are addressed
• Maintained strict confidentiality of patient information

• Provide overnight care and assistance to 198 boarding girls
• Attended to student medical needs as required throughout the night
• Liaise with girl’s families as necessary

• Delegate and supervise staff ensuring a well-stocked and presentable store
• Assist in recruiting and training
• Performed cash handling activities and secured nightly bank deposits.

• Deliver specialized personal care and social support for disabled people and their families to ensure each client's individualized care plan goals are achieved
• Utilize excellent communication skills with clients to develop a therapeutic relationship to enhance their quality of life and wellbeing

• Encourage the client to engage in community activities and strive for independence
• Activity listening to client’s needs and collaborating to find a solution

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Used cash register to process sales, returns, online orders, and gift card activations.