Josie Alvarez Montes
San Bernardino,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
07.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in eleven checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
IIG Wireless
10.2017 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Rialto High School
Rialto, CA06.2016
Skills
- Effective Working Relationships
- Conflict Management
- Effective Planning
- Corrective Actions
- Shift Checklists
- Time Management
- Problem-Solving Skills
- Social Perceptiveness
- Adaptable to Changing Demands
Languages
Spanish
Native or Bilingual
Timeline
Front End Supervisor
The Home Depot Inc
07.2021 - Current
Assistant Store Manager
IIG Wireless
10.2017 - 12.2020
High School Diploma -
Rialto High School
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