Josiane umugwaneza
welland,Ontario
Summary
Accomplished Team Leader with a proven track record at Tim Horton, adept in mentoring and task delegation. Demonstrated excellence in complaint resolution, securing a 'Quality Service' award twice at Tumaini Restaurant. Skilled in enhancing service levels and programming efficiencies, I bring a blend of technical expertise and exceptional people management to the table.
Overview
3
3
years of professional experience
Work History
Team Leader
Tim Horton
Welland, Ontario
06.2024 - Current
Library Assistant
Ituze Library
Kigali, Rwanda
05.2023 - 12.2023
- Utilize strong attention to detail to organize library shelves and restock returned books
- Assist library patrons with the online catalog system
Customer Service Representative
Tumaini Restaurant
Kigali, Rwanda
06.2022 - 01.2023
- Answered inquiries from customers in person and on the phone
- Investigated and solved any customer concerns
- Accurately processed financial transactions using computerized cash registers in a fast-paced environment
- Earned 'Quality Service' award twice
Computer Programmer
Sulfo Industry
Kigali, Rwanda
06.2024
- Worked directly with end-users to maximize efficiencies and user-friendliness
- Employed strong communication skills to 'Train the Trainers'
- Maintained existing computer programs by making minor modifications as required
Education
EVERGREEN COLLEGE - BUSINESS ADMINISTRATION
EVERGREEN COLLEGE
Toronto12.2024
KAGARAMA SECONDARY SCHOOL - MCB
KAGARAMA SECONDARY SCHOOL
Kigali, Rwanda01.2021
Skills
- Mentoring
- Complaint resolution
- Coaching
- People management
- Service level agreements
- Task delegation
References
Available Upon Request
Volunteer Experience
- Library Assistant, Ituze Library, Kigali, Rwanda, 05/01/23, 12/31/23, Utilize strong attention to detail to organize library shelves and restock returned books, Assist library patrons with the online catalog system
- Business Club Member, Developed leadership and teamwork skills through organizing club activities, participated in workshops, networking events and case competitions.
Summaryofqualification - Skills
- Proven skills in management
- Analytics
- Software
- Professional communication skills including fluency in English
- Recent graduate in MCB
- Computer skills including MS Office, internet and email
Timeline
Team Leader
Tim Horton
06.2024 - Current
Computer Programmer
Sulfo Industry
06.2024
Library Assistant
Ituze Library
05.2023 - 12.2023
Customer Service Representative
Tumaini Restaurant
06.2022 - 01.2023
EVERGREEN COLLEGE - BUSINESS ADMINISTRATION
EVERGREEN COLLEGE
KAGARAMA SECONDARY SCHOOL - MCB
KAGARAMA SECONDARY SCHOOL