Josiane Umugwaneza
Welland,ON
Summary
Driven by a results-focused approach, I leveraged my detail-oriented nature and stress tolerance at Urumuri BNBG Trading Ltd to enhance customer retention and streamline service delivery. My background in call center operations and commitment to active learning propelled team success, achieving notable accuracy in transactions at River Trading Ltd.
Overview
1
1
year of professional experience
Work History
Customer Care Attendant
Urumuri BNBG Trading Ltd
Kigali Rwanda
05.2023 - 12.2023
- Contributed to team efforts in achieving company-wide targets for customer retention rates.
- Streamlined communication channels for improved customer relations and faster issue resolution.
- Participated in ongoing training programs to enhance knowledge of company products and services, contributing to superior job performance as a Customer Care Attendant.
- Promoted a positive work environment within the team by sharing best practices and supporting colleagues during peak hours.
Cashier
River Trading Ltd
Kigali Rwanda
08.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Business Administration (international Trade) -
EVERGREEN COLLEGE
Toronto, ONHigh School Diploma -
KAGARAMA SECONDARY SCHOOL
KIGALI 08.2022
Skills
- Detail Oriented
- Active Learning
- Call center experience
- Stress Tolerance
Languages
English
Native or Bilingual
Timeline
Customer Care Attendant
Urumuri BNBG Trading Ltd
05.2023 - 12.2023
Cashier
River Trading Ltd
08.2022 - 04.2023
Business Administration (international Trade) -
EVERGREEN COLLEGE
High School Diploma -
KAGARAMA SECONDARY SCHOOL