Josiane Niyitugenera
Montréal,QC
Summary
Dynamic IT professional with a proven track record at D3COD in executing comprehensive software testing plans and enhancing product quality. Skilled in automated testing and network troubleshooting, I excel in problem-solving and communication, ensuring optimal performance and user satisfaction. Proficient in cybersecurity and system administration, I drive efficiency and innovation in technology solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Software Tester
D3COD
08.2023 - 02.2024
- Executed software testing plans to identify defects and ensure product quality.
- Collaborated with development team to enhance software functionality and user experience.
- Utilized automated testing tools to streamline testing processes and improve efficiency.
- Documented test cases and results for clear communication of findings to stakeholders.
Network Administrator
Gasabo District
06.2021 - 07.2023
- Monitored network performance to ensure optimal operation and minimal downtime.
- Assisted in troubleshooting connectivity issues across various devices and systems.
- Configured and maintained firewalls to enhance security protocols within the network.
- Supported software updates and patches for networked systems to improve functionality.
IT Technical Support Specialist
Ishyiga Algorithm Inc
08.2018 - 10.2021
- Provided technical support for hardware and software issues, enhancing user productivity.
- Diagnosed system malfunctions, implementing timely solutions to minimize downtime.
- Collaborated with cross-functional teams to streamline IT processes and improve service delivery.
- Conducted training sessions for staff on new technologies and system upgrades.
Education
Bachelor of Science - Computer Science
University Of Rwanda
Kigali, Rwanda09-2019
Skills
- System Administration & Maintenance
- Network Configuration & Troubleshooting
- Technical Support (Tier 1 & 2)
- Hardware/Software Installation
- Cybersecurity & Data Protection
- Windows, Linux & macOS Systems
- Database Management (SQL, MySQL)
- Cloud Computing (AWS, Azure basics)
- Programming: Python, Java, C (as applicable)
- Manual, Functional, black box, User acceptance, Regression, and System Testing
- Excellent Communication & Problem-Solving Skills
Languages
English
Professional Working
French
Professional Working
Certification
- IT-Essentials (Cisco) certificate
- ISTQB & ASTQB-PT certificate
Timeline
Quality Assurance Software Tester
D3COD
08.2023 - 02.2024
Network Administrator
Gasabo District
06.2021 - 07.2023
IT Technical Support Specialist
Ishyiga Algorithm Inc
08.2018 - 10.2021
Bachelor of Science - Computer Science
University Of Rwanda