Josiane NGUEKA
131 TARAVISTA STREET, NE Calgary,AB
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Business Analyst - Digital Banking
Afriland First Bank
Yaoundé, Centre
03.2020 - 06.2024
- Advised senior management on best practices for improving customer satisfaction with our digital banking offerings.
- Analyzed data from customer surveys to inform product development decisions.
- Tested and troubleshot software applications related to digital banking systems.
- Collaborated with other departments on initiatives that involve integration of digital banking solutions into other systems.
- Participated in product design meetings and provided feedback from a user perspective.
- Resolved customer inquiries and complaints via telephone, email, and web chat.
- Analyzed competitors and market trends to facilitate business growth.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Conducted training sessions for staff members on how to use the digital banking platform effectively.
- Educated customers on the features of our digital banking services. Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed strategies to increase customer engagement with digital banking solutions.
- Participated in the development of strategies for increasing customer engagement and loyalty.
- Assisted customers in understanding the features of various banking products and services.
- Prepared detailed reports summarizing current market trends in retail banking industry.
- Educated clients on the benefits of using online banking channels for their transactions.
- Identified and resolved complex client service issues to deliver exceptional customer service.
Loan Officer
Afriland First Bank
Yaounde, Centre
06.2016 - 03.2020
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Monitored changes in relevant federal regulations related to lending practices.
- Prepared reports detailing loan portfolio performance metrics.
- Assisted in the development of new products and services for loan customers.
- Analyzed financial data to determine the feasibility of granting loans.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Negotiated terms and conditions of loan contracts.
- Recommended loan approvals and denials based on customer loan application reviews.
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Reviewed loan agreements to confirm completeness and accuracy.
- Approved loan within specified limits or referred to appropriate approval level.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Executive Assistant to the General Manager
Afriland First Bank
Yaoundé, Centre
01.2014 - 06.2016
- Assisted in the preparation of presentations, reports, and other documents as needed by the General Manager.
- Coordinated meetings with internal and external stakeholders on behalf of the General Manager.
- Compiled data for various projects and reports requested by the General Manager.
- Scheduled appointments for the General Manager and maintained an up-to-date calendar of events.
- Facilitated communication between departments within the organization as directed by management.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Created and maintained detailed spreadsheets, reports and presentations to support the General Manager.
- Collaborated with other Executive Assistants in order to streamline processes and procedures throughout organization.
- Responded promptly to inquiries from internal staff members or external customers regarding specific projects or tasks assigned by the General Manager.
- Provided administrative assistance to the General Manager in preparing documents such as memos, emails, letters and reports.
- Monitored deadlines associated with projects managed by GM ensuring timely completion.
- Scheduled appointments for the General Manager with both internal staff members and external vendors.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
IT Engineer
Afriland First Bank
Yaounde, Centre
05.2009 - 01.2014
- Resolved problems reported by end-users regarding their access to resources or applications.
- Enforced best practices related to information security policies within the organization.
- Provided technical support for LANs, WANs, network segments, Internet connections, and intranet systems.
- Created reports on system performance metrics for management review.
- Trained staff on how to use various computer systems effectively.
- Monitored system performance to ensure availability of all services to users.
- Analyzed system logs for identifying potential issues with network components or user accounts.
- Maintained data backup processes using tape library equipment or online storage facilities.
- Implemented security measures such as patching systems regularly and setting up user authentication protocols.
- Installed new hardware and software solutions in accordance with company standards.
- Developed policies and procedures related to the use of computer networks.
- Managed project timelines and budgets, ensuring the timely delivery of technical deliverables.
- Customized software applications to meet specific client needs and preferences.
- Managed the installation, maintenance, and troubleshooting of network systems and hardware.
- Developed and executed test plans to ensure software performance met client specifications.
- Facilitated training sessions for staff on new technologies and system updates.
- Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.
- Designed and implemented scalable software solutions to enhance system functionality.
- Optimized system performance through continuous monitoring and advanced tuning techniques.
- Analyzed user requirements to inform the development of innovative technical solutions.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Assisted with implementation and management of quality assurance efforts.
- Provided expert technical support and guidance to clients and team members.
- Advised on project costs, concepts or design changes.
- Communicated with clients to understand system requirements.
- Provided exemplary helpdesk service and support to assist customers.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Defined technical integration strategy and developed integration plans.
Education
Bachelor of Science - COMPUTER SCIENCE MANAGEMENT
IAI CAMEROUN
Yaounde, CamerounSome College (No Degree) - PROJECT AND RISK MANAGEMENT
PKFOKAM INSTITUTE OF EXCELLENCE
Yaounde-CamerounSkills
- Experimental design
- Banking financial software
- Banking services knowledge
- Digital technology
- Banking best practices
- Consumer Banking
- Digital learning platforms
- Quality Assurance
- Microsoft Office Suite
- Financial Advising
- CRM Systems
- Stakeholder Management
- Agile Methodology
Languages
English
Professional
French
Native/ Bilingual
References
References available upon request.
Timeline
Business Analyst - Digital Banking
Afriland First Bank
03.2020 - 06.2024
Loan Officer
Afriland First Bank
06.2016 - 03.2020
Executive Assistant to the General Manager
Afriland First Bank
01.2014 - 06.2016
IT Engineer
Afriland First Bank
05.2009 - 01.2014
Bachelor of Science - COMPUTER SCIENCE MANAGEMENT
IAI CAMEROUN
Some College (No Degree) - PROJECT AND RISK MANAGEMENT
PKFOKAM INSTITUTE OF EXCELLENCE
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