Summary
Overview
Work History
Education
Skills
Timeline
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Josiane Hachem

Mississauga,Canada

Summary

As an HR professional with extensive expertise in HR management, talent acquisition and executive leadership, I offer strategically focused organizing, strategic planning & problem-solving capabilities. Through my experience in people management, I have developed the skills necessary to handle issues, policies and processes related to people such as recruitment, training, performance, compensation and benefits. I am excited about the opportunity to relocate to the Middle East region and be part of a progressive energetic team where I can utilize my expertise to help shape the future and drive business growth.

Overview

22
22
years of professional experience

Work History

Senior Talent Acquisition Leader

Microsoft Canada
02.2022 - Current

I am accountable for leading the Talent Acquisition function for Canada & US commercial group, with a focus on strategic planning, stakeholder management, operational excellence, compliance, employer branding and people management.

  • Partner with HR and business leaders to identify future talent needs and priorities and consult on Talent Acquisition matters.
  • Implement short and long-term, cross-company recruiting strategies focused on critical roles and leadership talent gaps to help shape our future workforce.
  • Develop plans to promote and influence the company-wide adoption of differentiated talent through market research and talent insights.
  • Partner with HR Excellence to ensure the right tools and assessment frameworks are available and are being leveraged consistently.
  • Partner with our Diversity and inclusion champions to drive our D&I agenda.
  • Drive compliance by incorporate requirements (business system or regulatory) into policy, process, or system changes and optimizations.
  • Hold the organization accountable for maintaining current documentation on candidates’ qualifications and status in the appropriate tracking system, within compliance guidelines.
  • Work with client leaders to develop a compelling, consistent message on the company story and the opportunity it represents to prospective talent.
  • Foster an inclusive team culture and lead the team through empowerment and accountability by modeling, coaching, and caring.
  • Attract and retain great people; Know each individual’s capabilities and aspirations and invest in the growth of others.
  • Optimize resource allocation to balance workloads, drive consistency, and efficiency in delivering against Demand Plans.

Talent Acquisition Team Lead

Johnson & Johnson Canada
01.2019 - 01.2022

I was responsible for leading the commercial Talent Acquisition team across Canada and US; focused on developing and implementing data-driven TA strategies to attract and retain talent and drive business growth.

  • Partnered with company leaders to analyze gaps and define TA strategy and execution model
  • Partnered with HR Excellence to increase effectiveness of services while improving customer experience and quality of hire.
  • Tracked and assessed team performance using critical metrics and predictive analytics.
  • Built team capabilities and helped them deliver against key talent acquisition projects.
  • Played a key role in defining and shaping our D&I local strategy in partnership with HR partners and business stakeholders.

Head of Talent Acquisition

Nestlé Canada Inc.
07.2012 - 01.2019

As part of the Senior HR leadership team, I was responsible for leading the overall talent acquisition strategy with the primary objective of profiling, attracting and recruiting for competitive advantage and ensuring that Nestlé Canada is a highly sought after employer and a desired place to work. I also led key employer branding initiatives, including the Youth Initiative and the University Outreach.

  • Led the overall recruitment function; ensured resourcing capabilities are in place across all touch points of the recruitment spectrum and built strong relations with key stakeholders to influence strategic decisions related to Talent acquisition.
  • Designed and implemented talent acquisition strategies to source, attract, hire and/or redeploy talent to address the organizational needs.
  • Managed the day-to-day operations by leveraging KPIs and coaching the team to drive time and process efficiencies while balancing with great candidate and hiring manager experiences.
  • Managed relationships with external vendors to ensure quality of service and best possible ROI.
  • Acted as the YOUth Initiative Champion Lead for Canada; managed a number of community events and national student case competitions to support Youth with fulfilling their ambitions and positively contribute to the growth for the Canadian market and Nestlé.
  • As part of the transformation team, led discussions with local stakeholders on impact of globalization versus localization to help determine local processes and ways to operate alongside with the regional team.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.

Bilingual HR Business Partner

First Canadian Title
04.2011 - 07.2012

As an HR Business Partner, I supported my client groups with all HR related matters, ranging from employee relations to recruitment to people development:

  • Managed overall HR provisions; ensured flawless execution of HR initiatives.
  • Enhanced organizational effectiveness by identifying and analyzing current gaps and needed competencies and implementing necessary organization development interventions.
  • Promoted a high performing business culture to help improve employee engagement and encourage open communication and leadership empowerment.
  • Ensured good understanding of HR policies and procedures.
  • Maintained organization compliance and legal requirements.
  • Coached and supported the senior leadership team with the implementation of core people processes.

HR Business Partner

Nestlé Middle East
01.2009 - 11.2011
  • Was responsible for the people agenda within Infant Nutrition and the driving force behind creation and implementation of people plan aligned with the business agenda.
  • Managed alongside with the BEO an effective organizational transformation project to help reshape the team culture and ways of working to support business growth in line with long-term strategies.
  • Acted as the gateway for the business into the HR function; Helped senior leaders gain better understanding of people processes, assess organization performance, identify gaps, develop and implement plans to build needed human capabilities.

Regional Recruitment Manager

Nestlé Middle East
08.2007 - 12.2008
  • Played a vital role in restructuring the resourcing unit “being the Center of expertise for the whole Region”, by implementing new policies, tools & procedures.
  • Built the team capabilities and knowledge around the competency based interviewing techniques.
  • Successfully managed the launch of the Online Recruitment Tool and the Organization Management Application along with the SAP implementation.
  • Enhanced the selection process by introducing new assessment tools, such as SHL & PI.
  • Revamped the selection process for the “New Graduate program’.
  • Revamped the manpower plan process and introduced new headcount & turnover reporting system for the entire Region.

HR Generalist

Nestlé Kuwait
02.2005 - 07.2007

HR Specialist

IKEA Kuwait
05.2004 - 01.2005

HR Project Consultant

Marblo International
09.2003 - 02.2004

Career Advisor/agency recruiter

Careers Consulting Firm
11.2001 - 08.2003

Education

DESS - Human Resources Management

Saint Joseph University
2004

Masters - Clinical Psychology

Saint Joseph University
1998

Skills

  • Advanced People Management and HR Operations expertise
  • Strong business acumen with good understanding of organizational dynamics & behaviors
  • Strong project management, analytical and critical thinking skills
  • Ability to use market insights and storytelling to influence hiring decisions
  • Experience crafting solutions with strong collaborative partnership skills
  • Qualified Coach from PDI
  • SHL Certified with in-depth knowledge of Competency Based Interview Technique
  • Excellent assessment and interviewing skills with strong command of assessment and selection methodologies, instruments, and processes

Timeline

Senior Talent Acquisition Leader

Microsoft Canada
02.2022 - Current

Talent Acquisition Team Lead

Johnson & Johnson Canada
01.2019 - 01.2022

Head of Talent Acquisition

Nestlé Canada Inc.
07.2012 - 01.2019

Bilingual HR Business Partner

First Canadian Title
04.2011 - 07.2012

HR Business Partner

Nestlé Middle East
01.2009 - 11.2011

Regional Recruitment Manager

Nestlé Middle East
08.2007 - 12.2008

HR Generalist

Nestlé Kuwait
02.2005 - 07.2007

HR Specialist

IKEA Kuwait
05.2004 - 01.2005

HR Project Consultant

Marblo International
09.2003 - 02.2004

Career Advisor/agency recruiter

Careers Consulting Firm
11.2001 - 08.2003

DESS - Human Resources Management

Saint Joseph University

Masters - Clinical Psychology

Saint Joseph University
Josiane Hachem