Josiane Gruber
Retail Associate
Kitchener,ON
Summary
Entrepreneurial and creative professional with 4+ years of experience managing customer interactions, marketing, and e-commerce in online and client-facing retail environments. Demonstrates excellent customer service, communication, and problem-solving skills. Adept at managing inventory, processing transactions, and creating visual displays. Looking to bring my passion for customer service and retail management to a Retail Store Associate position.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Founder & Designer
Palette Green
01.2020 - Current
- Launched and managed a successful e-commerce business, crafting and selling custom wall rugs to clients in North America and Europe.
- Provided high-quality customer service through online platforms, resolving customer inquiries and processing orders with speed and accuracy.
- Managed all aspects of the business, including marketing, order fulfillment, and customer communications on platforms such as Shopify and Etsy.
- Designed and created product visuals using software like Corel Draw and Photoshop to attract customers and increase sales.
- Showcased products at local art shows, developing strong customer relations and face-to-face sales experience.
- Organized product displays and ensured all items were presented attractively, boosting sales.
Sales Associate & Market Representative
Hacienda Market Garden
03.2019 - 11.2019
- Engaged with customers at local markets, promoting the sale of organic vegetables and fruits through subscriptions and in-person sales.
- Provided excellent customer service by explaining the benefits of organic products and handling customer inquiries and orders.
- Set up attractive product displays and ensured merchandise was organized and presented to maximize visibility.
- Processed weekly customer orders and handled cash transactions, improving efficiency and customer satisfaction.
Interior Designer (Freelancer)
Self-employeed
01.2018 - 02.2019
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed comprehensive design concepts through sketches, renderings, and 3D models.
- Developed space planning concepts, color palette selections, and textile presentations.
- Won a prestigious design contest for a project featured in Casa Cor magazine, showcasing innovation in design.
Education
Associate of Applied Science - Interior Design
Universidade Positivo
Brazil 01.2016 - 12.2017
Skills
- Customer Service & Client Relations
- Merchandising & Visual Displays
- E-commerce Management (Shopify, Etsy)
- Social Media Marketing (Instagram)
- Time Management & Organization
- Design Software: Corel Draw, Photoshop, Lightroom, Procreate
- Warehouse Setup & Organization
- POS Operation
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Founder & Designer
Palette Green
01.2020 - Current
Sales Associate & Market Representative
Hacienda Market Garden
03.2019 - 11.2019
Interior Designer (Freelancer)
Self-employeed
01.2018 - 02.2019
Associate of Applied Science - Interior Design
Universidade Positivo
01.2016 - 12.2017
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