Josiah Hughes
Elk Grove
Summary
I am a motivated and detail-oriented professional with a strong interest in pursuing a career in Magnetic Resonance Imaging (MRI) technology through Gurnick Academy’s MRI Tech program. Bringing over 4 years of experience as a supervisor in fast-paced, customer-focused environments, I have developed strong leadership, communication, and training skills that align well with the demands of patient care and technical precision in medical imaging.
Overview
7
7
years of professional experience
Work History
Supervisor
Point Quest Pediatrics
08.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Trained new team members on site policies and procedures.
Service Agent
Enterprise Rent-A-Car
09.2018 - 05.2020
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
Education
Associate of Science - Business Management
Cosumnes River College
Sacramento, CA05-2021
Skills
- Training and mentoring
- Staff management
- Customer service
- Recruiting
- Transferable Technical & Administrative Skills
Timeline
Supervisor
Point Quest Pediatrics
08.2021 - Current
Service Agent
Enterprise Rent-A-Car
09.2018 - 05.2020
Associate of Science - Business Management
Cosumnes River College
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