Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteering
References
Timeline
Generic

Josiah Cooper

Toronto,ON

Summary

I am a proven leader in customer service, adept at problem-solving and enhancing customer relationships, as demonstrated at Pitch Perfect Solutions. My main goal is to attain a part-time position within the retail field to further my experience within a reputable company such as your own. Through my hard work and dedication, I am determined to further develop the skills necessary to achieved notable improvements to become a successful employee.

Overview

8
8
years of professional experience

Work History

Call Center Customer Service Representative

Pitch Perfect Solutions
Dover, DE , Delaware
04.2023 - 09.2023
  • Supported multiple service processes and managed accounts effectively.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Conferred with customers by telephone to provide information about products or services, and take orders.
  • Remotely transfer certain customers/clients to respectable Medicare agents.
  • Delivering exceptional service with the use of the latest technology and tools to ensure that services are efficient, reliable, and always up to date.
  • Listen to and respond to customers' questions.

Game Room Attendant

GameTime Eatery and Entertainment
Mississauga, Canada
01.2019 - 01.2020
  • Game Room Lead to all scheduled and unscheduled guests that arrive to play in each section
  • Scorekeeper for certain games and various party groups
  • Carry out administrative duties from supervisors, including scheduled errands or emergency situations
  • Organize and Setup Game Room areas for quality customer experience
  • Complete the WSIB Safety Certificate and other training sessions
  • Sporting games: conduct/teach individuals and groups
  • Oversee and ensure each guest maximize their experience while meeting safety standards
  • Clean and assist wherever possible on downtime
  • Master how to play each section through reading tips, research and practice

Sport Scorekeeper

01.2016 - 01.2020
  • Arrive early, setup scoring equipment and make sure all record/report score document is readily available
  • Communicating with the coaches upon arrival and after game is finish
  • Pay attention to game, referee calls/decisions and record and set score and clock during sporting games
  • Report Scores and ensuring a first aid kit is readily available for any incidents
  • If any incident occurs notify, record and problem solve
  • Clean-up area, check with convenor in charge and pack all equipment to be delivered to correct locations
  • Mississauga Monarchs Scorekeeper: Seasonal 2016 – 2020
  • St
  • Martin’s School Prep-Team Scorekeeper: Semester 2018 – 2019
  • Brampton Minor Basketball Association Scorekeeper: Seasonal 2015 – 2020

Lead Newspaper Carrier

Metroland Media
Mississauga, Canada
01.2017 - 01.2019
  • Pay attention to details in order to deliver newspapers and inserted flyers according to customers’ request
  • Different ethnic and diverse community friendly customer service interaction during deliveries
  • Compile and organize all flyers in an excellent fashion
  • Reliable and responsible in customers receiving service in a timely/reliable manner
  • Receive promotion on customers’ feedbacks
  • Keep record and implement changes to customers’ preferences during delivery
  • Work independently while updates to supervisors and business leads

Education

Specialist High Skills Major - Exercise Physiology

St. Martin’s Secondary School
Mississauga
06-2022

Skills

  • Great oral communication skills
  • Communicate well with all age groups
  • Language Acquisition Skills
  • Good rapport with managers, supervisors, and team members
  • Written communication
  • Technical computer skills using MS software
  • Prioritize and organize work
  • Multitasking
  • Organize and produce high volumes of quality work
  • Setting and achieving goals
  • Planning activities for children
  • Organizing concession stands
  • Scoreboard operation
  • Attention to detail
  • Professional conduct
  • Greet and converse with various people
  • Flexible, adaptable
  • Problem-solving
  • Customer service skills
  • Respectful communication
  • Customer relationship management
  • Call handling
  • Sales support
  • Conflict resolution
  • Call center operations

Hobbies and Interests

  • Sports
  • Art
  • Languages
  • Music
  • Socializing
  • Dance
  • Travel

Volunteering

I volunteered at my churches youth camp as an elementary school age Team Worker for quite sometime. In 2020, I also did International Missionary Volunteering in the Dominican Republic. Working as a team member I helped tons of refugees/less-fortunate communities get back on their feet. I volunteered at my former elementary school as a teacher's aide, to help teachers organize and mark work. I scored kept basketball tournaments at my brother's basketball classes voluntary cleaned-up areas, check with convenor in charge and pack all equipment to be delivered to correct locations 

References

References available upon request.

Timeline

Call Center Customer Service Representative

Pitch Perfect Solutions
04.2023 - 09.2023

Game Room Attendant

GameTime Eatery and Entertainment
01.2019 - 01.2020

Lead Newspaper Carrier

Metroland Media
01.2017 - 01.2019

Sport Scorekeeper

01.2016 - 01.2020

Specialist High Skills Major - Exercise Physiology

St. Martin’s Secondary School

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Josiah Cooper