Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Josi McAulay

WATERDOWN,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Administrative Assistant/Front Desk Receptionist

CHCH TV
Waterdown, Ontario
02.2022 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments between clients and customers and internal staff members.
  • Conducted research on various topics as requested by management.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Greeted visitors and provided general information about the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Directed customer inquiries to appropriate department personnel.

Customer Service Officer

Canadian Linen
Stoney Creek, Ontario
10.2014 - 08.2025
  • Assisted customers with placing orders for products and services.
  • Maintained accurate records of customer interactions and transactions.
  • Updated internal databases with new account information as needed.
  • Resolved customer issues in an efficient and timely manner.
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Collaborated with other departments within the organization on various projects.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Strengthened customer retention by offering discount options.
  • Supported sales team members to drive growth and development.

Education

Some College (No Degree) - Business Administration

Cdi College
Hamilton, ON

Skills

  • Microsoft Excel
  • Documentation and recordkeeping
  • Office management
  • Appointment scheduling
  • Data entry
  • Customer service
  • Communication skills
  • Attention to detail
  • Event planning
  • Inbound call management
  • Multitasking and organization
  • Shipping procedures
  • Professional telephone demeanor
  • Adaptability and flexibility
  • Time management
  • Problem solving
  • Professional communication
  • Product branding
  • Data collection
  • Internal communications

Affiliations

  • Health and Safety Committee
  • Events planning Committee

Certification

  • First Aid trained
  • Smart serve Certificate

References

References available upon request.

Timeline

Administrative Assistant/Front Desk Receptionist

CHCH TV
02.2022 - Current

Customer Service Officer

Canadian Linen
10.2014 - 08.2025

Some College (No Degree) - Business Administration

Cdi College

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Josi McAulay