Joshwar George
Vancouver,Canada
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recreation Therapy Coordinator
South Granville Park
04.2024 - Current
- Design, develop, and implement recreational therapy programs to enhance the physical, cognitive, and emotional well-being of elderly residents
- Collaborate with interdisciplinary healthcare teams, including physiotherapists, to integrate recreational activities into individualized rehabilitation plans, improving patient outcomes
- Lead group and one-on-one therapy sessions focusing on mobility, cognitive function, social interaction, and emotional support
- Foster a positive and inclusive environment, tailoring activities to accommodate varying physical and mental abilities
- Maintain accurate records of therapy activities, resident progress, and observations for ongoing assessment and reporting
Rehabilitation Team Lead
Physio for Seniors
07.2023 - 04.2024
- Assist in implementing community-based physiotherapy treatments, supporting individuals in improving mobility, strength, and overall function in their daily lives
- Collaborate with physiotherapists and healthcare teams to develop and deliver individualized rehabilitation plans, ensuring optimal patient outcomes in a community setting
- Led a team of rehabilitation assistants, overseeing the coordination and execution of treatments, ensuring efficient delivery of services and a high standard of patient care
- Monitor patients' progress in community-based therapy, adjusting interventions as needed to support their rehabilitation goals
- Facilitate one-on-one and group physiotherapy sessions, focusing on increasing physical capacity, reducing pain, and enhancing quality of life through active participation
- Maintain accurate records of patient progress, treatment outcomes, and any changes in condition, regularly reporting to senior staff for continuous improvement
Clinic Manager (MBA - Internship)
MJ Physio
07.2022 - 12.2022
- Managed day-to-day clinic operations, ensuring efficient patient flow and optimal appointment scheduling to maximize productivity
- Led recruitment, training, and performance management for clinic staff, fostering a collaborative and high-performance work environment
- Maintained accurate and confidential patient records using the Jane app, ensuring compliance with clinic policies and healthcare regulations
- Implemented process improvements to enhance patient satisfaction and operational efficiency
Team Lead & Coordinator
Salius Rehab
05.2020 - 06.2022
- Led and oversee the delivery of community-based rehabilitation programs, managing a team of rehabilitation assistants to ensure high-quality care for patients
- Supervise and mentor a team of rehabilitation assistants, providing guidance, training, and support to enhance team performance and ensure efficient service delivery
- Monitor and assess patient progress, adjusting treatment strategies as needed to achieve optimal rehabilitation outcomes
- Ensure that all rehabilitation activities are tailored to meet the unique needs of each patient, promoting safety, well-being, and engagement in the rehabilitation process
- Maintain detailed records of patient treatments, progress reports, and therapy outcomes, ensuring compliance with healthcare standards and reporting to senior management
Manager, Clinical Operations
Apollo Hospitals
07.2018 - 12.2020
- Oversaw daily clinical operations, ensuring the smooth execution of patient care and treatment plans while maintaining high standards of quality
- Managed and optimized patient scheduling, referral processing, and workflow to improve clinic efficiency and patient satisfaction
- Supervised and mentored clinical staff, including recruitment, training, and performance management, to foster a high-performing, patient-centric team
- Collaborated with senior management to develop and implement strategic initiatives aimed at improving clinic performance, patient outcomes, and financial health
- Ensured compliance with healthcare regulations, maintaining accurate patient records and proper documentation systems
Program Lead
University of Tor Vergata
01.2017 - 01.2018
- Coordinated academic programs and managed student engagement for the Master's in Physical Activity and Health Promotion, ensuring seamless execution of the curriculum
- Acted as a liaison between faculty, students, and administration, resolving issues and meeting program objectives
- Led the development and execution of academic workshops, seminars, and events to enhance student learning and professional growth
- Provided guidance and mentorship to students, helping them align their academic goals with career aspirations
- Supported program accreditation processes, ensuring compliance with university standards and regulations
Education
MBA - Management
01-2023
Master of Science - Sports And Exercise
12-2018
Bachelor of Science - Physiotherapy
02-2013
Skills
- Mindfulness techniques
- Customer focus
- Administrative leadership
- Multitasking and organization
Accomplishments
- Staff Development: Implemented a staff training program that resulted in a 25% improvement in team productivity and reduced error rates in patient documentation.
- Increased Patient Satisfaction: Developed and executed a patient feedback system that led to a 30% increase in patient satisfaction scores in the clinic.
- Program Innovation: Designed and launched a new recreational therapy program that boosted patient engagement and participation by 40%, improving overall well-being.
- Process Improvement: Successfully reduced patient wait times by 15% through optimized scheduling and patient flow management.
- Leadership in Crisis: Managed clinic operations seamlessly during a staff shortage, maintaining service levels and ensuring no interruptions to patient care.
- Compliance & Risk Management: Ensured 100% compliance with healthcare regulations, reducing risk and improving patient safety outcomes across the clinic.
Languages
English
Full Professional
Italian
Limited Working
Chinese (Mandarin)
Limited Working
Portuguese
Elementary
Tamil
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Basic Life Support Certification (BLS)
- Driver's License
- First Aid Certification
- ServSafe Food Handler's Certification
- Six Sigma Certification
Timeline
Recreation Therapy Coordinator - South Granville Park
04.2024 - Current
Rehabilitation Team Lead - Physio for Seniors
07.2023 - 04.2024
Clinic Manager (MBA - Internship) - MJ Physio
07.2022 - 12.2022
Team Lead & Coordinator - Salius Rehab
05.2020 - 06.2022
Manager, Clinical Operations - Apollo Hospitals
07.2018 - 12.2020
Program Lead - University of Tor Vergata
01.2017 - 01.2018
University Canada West - MBA, Management
University of Tor Vergata - Master of Science, Sports And Exercise
Sri Ramachandra University - Bachelor of Science, Physiotherapy
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