Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Poon

Toronto,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Sales Manager and Film Producer

Molten Core Media
12.2023 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Secured funding for independent films by presenting compelling pitch decks to potential investors.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Increased film production efficiency by streamlining pre-production processes and optimizing communication among team members.

Account Manager

The Knowledge Academy
07.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Security Concierge

The Hazelton Hotel
08.2021 - 05.2023
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted residents professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Provided safety reports and data analysis to building managers to inform security processes.

Education

Bachelor of Arts - Creative Arts

Yorkville University
Toronto, ON
12.2022

Associate of Arts - Screenwriting For Film & TV

Toronto Film School
Toronto, ON
03.2021

Skills

  • Guest experiences
  • Administrative support
  • Smart Serve
  • Emergency First Aid, Level "C" CPR and AED

Timeline

Sales Manager and Film Producer

Molten Core Media
12.2023 - Current

Account Manager

The Knowledge Academy
07.2023 - Current

Security Concierge

The Hazelton Hotel
08.2021 - 05.2023

Bachelor of Arts - Creative Arts

Yorkville University

Associate of Arts - Screenwriting For Film & TV

Toronto Film School

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Joshua Poon