Joshua Paul Omara
Toronto,ON
Summary
Adept at heavy equipment operations and demonstrating exceptional safety awareness, I significantly enhanced warehouse efficiency at IATSE Local 873. My proactive approach and ability to resolve technical issues have consistently improved productivity and customer satisfaction across roles. Skilled in both team collaboration and independent problem-solving, I excel in fast-paced environments, contributing to notable achievements in workplace safety and operational improvements.
Overview
5
5
years of professional experience
Work History
Forklift Operator
IATSE Local 873
03.2023 - Current
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Customer Service Representative
Canada Running Series
01.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Volunteer Coordinator
Canada Running Series
01.2024 - 05.2024
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Developed training materials and workshops to equip volunteers with necessary skills and knowledge.
- Implemented volunteer feedback system to identify areas for improvement and enhance volunteer satisfaction.
Shelter Worker
Pilgrim Feast Tabernacle Church
09.2023 - 01.2024
- Organized donation drives within the local area, successfully securing clothing items, toiletries, and other essentials for shelter residents.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Facilitated successful reintegration into society for numerous clients by assisting them in finding stable housing options after leaving the shelter environment.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Served as a liaison between clients and social service agencies, effectively advocating on their behalf and securing necessary resources.
- Built strong relationships with community stakeholders, resulting in increased funding opportunities for the organization''s programs.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Improved shelter residents'' mental well-being by conducting regular emotional support sessions and group activities.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
Trainee Technician
IATSE Local 873
04.2023 - 10.2023
- Exhibited excellent problem-solving abilities by applying critical thinking and analytical skills to troubleshoot complex technical issues, resulting in successful resolution.
- Consistently met or exceeded performance metrics set forth by supervisors while adhering to strict timelines.
- Boosted overall productivity by mastering the use of specialized software programs for diagnostics and data analysis.
- Streamlined workflow processes by maintaining a clean, organized, and safe work environment.
Computer Data Entry Operator
GNM Genesis Media
02.2023 - 03.2023
- Delivered high levels of customer satisfaction through prompt response times when addressing inquiries related to stored information.
- Contributed to positive workplace culture by actively participating in team meetings, offering suggestions for process enhancement where appropriate.
- Provided valuable insights on potential areas of improvement within existing workflows, resulting in increased productivity rates across teams.
- Enhanced data accuracy by meticulously entering information into databases and spreadsheets.
Cisco Certified Network Associate
Parliament of Uganda
01.2021 - 12.2022
- Delivered exceptional customer service by resolving technical issues in a timely manner.
- Contributed to cost-saving initiatives by evaluating network infrastructure for potential improvements.
- Proactively identified potential risks within the IT environment and developed effective mitigation strategies.
- Managed multiple projects simultaneously, ensuring successful completion within deadlines.
- Conducted regular maintenance tasks, proactively identifying issues before they escalated into larger problems.
- Collaborated on large-scale projects, implementing complex networking solutions for clients.
Customer Care Representative
MTN Communications Uganda
03.2020 - 06.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
Education
No Degree - Motion Picture
CEE Centre For Young Black Proffessionals
Toronto, ON09-2023
Associate of Arts - CNNA
ISBAT University
Uganda01-2020
Bachelor of Arts - Multi Media And Film Making
ISBAT University
Uganda09-2018
High School Diploma -
East High School
Uganda12-2014
Skills
- Safe driver
- Safety awareness
- Loading and unloading
- Heavy equipment operations
- Material packaging
- Equipment operations
- Inventory staging
- Order picking and processing
- General laborer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Canada Running Series
01.2024 - 05.2024
Volunteer Coordinator
Canada Running Series
01.2024 - 05.2024
Shelter Worker
Pilgrim Feast Tabernacle Church
09.2023 - 01.2024
Trainee Technician
IATSE Local 873
04.2023 - 10.2023
Forklift Operator
IATSE Local 873
03.2023 - Current
Computer Data Entry Operator
GNM Genesis Media
02.2023 - 03.2023
Cisco Certified Network Associate
Parliament of Uganda
01.2021 - 12.2022
Customer Care Representative
MTN Communications Uganda
03.2020 - 06.2021
No Degree - Motion Picture
CEE Centre For Young Black Proffessionals
Associate of Arts - CNNA
ISBAT University
Bachelor of Arts - Multi Media And Film Making
ISBAT University
High School Diploma -
East High School
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