Joshua Murphy
Windsor,ON
Summary
I am a skilled laborer and tile setter as well have knowledge in mechanics and can fixing machines as well as building them. I do not give up as a solution to any problem does exist and I thrive at finding that solution. I am an excellent leader and able to communicate effectively to ensure trainees and employees are confident before attempting/executing new tasks/skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tile Setter
Tile work by tony
02.2020 - Current
- Developed efficient ways to complete jobs to meet deadlines
- Demonstrated a professional level of experience
- Trained employees to ensure quality and safety
- Scheduled jobs to maintain a realistic timeline without any trouble.
- Executed jobs with attention to detail and meticulous planning to ensure an all around structural and estetically pleasing look
Customer Service Representative
Sutherland Global Services
01.2018 - 01.2020
- Maintained a perfect V.O.C (voice of customer) 5/5 rating for 3 months before transferring departments
- Dedicated to providing top quality customer service
- Able to de-escalate angry customers whether I could or could not solve the issue
- Top Performer for Access by AT&T.
Business Owner/Terazzo Tile Work
Versatile Flooring
01.2017 - 01.2018
- Dedicated to producing top quality work
- Provided with consistent work through Marquis Tile with zero complaints
- Managed and produced entire kitchen and bathroom renovations
- Worked long hours to reach set deadlines
- Managed part-time employees as well as 1 full-time employee.
Tiler
Tile Work by Tony
01.2015 - 01.2017
- Dedicated to producing top quality work
- Varying shift work
- Worked long hours to reach set deadlines
- Learned and applied the skills necessary to running a successful business.
Line Worker
Ferrotec (USA) Corporation
01.2013 - 01.2015
- Worked on 3 different lines
- Maintained a high degree of speed and accuracy
- Loaded parts on line to be painted
- Oiled parts on line
- Ensured a quality paint job has been achieved on each part.
Line Worker / Machine Operator
TRQSS
01.2013 - 01.2014
- Operated machines on finishing line to manufacture high-quality seat-belts for companies such as Toyota, Chrysler, and GM
- Machines include Rivet Press, Web-Pull, Multi-Tester, Anchor Sew, Button Press, and Pin Sew
- Inspected parts to maintain proper quality control
- Supplied and calculated necessary parts to be loaded for workers on the line while running stock
- Attained seat-belt quota on all 4 machines/stations in under 3 weeks
- Approximately 960 parts a day
- Maintained a high degree of speed and accuracy
- Assisted in the training of new employees.
Skilled Labourer
D&L Custom Fab
01.2012 - 01.2013
- Designed lighting plots for various scenes, still and moving
- Created theme-based lighting sequences
- Decorated, constructed, and arranged scenery
- Animated sets and backdrops (e.g., City's, Dungeons, Fields, etc.)
- Animated characters to storylines.
Millwright Apprentice
Trillium Machine and Tool
01.2010 - 01.2012
- Read and interpreted blueprints for machining and assembly
- Machined parts using a milling machine, lathe, band saws, and various hand tools
- Worked with various hand tools and heavy machinery
- Assessed machines using various precision measuring tools to achieve precise parts
- Maintained stock list and organized orders.
General Machinist/ Tool and Die Apprentice
Windsor Mold
01.2008 - 01.2009
- Operated milling machines to perform basic operations such as squaring blocks, drilling and tapping, etc
- Produced basic detail work
- Operated heavy machinery
- Maintained a clean work environment.
Education
College diploma in Millwright mechanic 2 of 3 years -
St.clair
Windsor, ONEntertainment Technology -
St. Clair College
Windsor, ON01.2013
High school diploma or GED -
Sandwich Secondary School
LaSalle, ON01.2009
Skills
- Upselling
- Customer Service/technical support
- Tile Laying
- Millwright apprentice
- Fabrication
- Construction
- Welding
- Drywall
- Handyman
- Mechanical Knowledge
- Assembly
- Manufacturing
- Blueprint Reading
- Equipment Repair
- Hydraulics
- Mechanic Experience
- Remodeling
- Plasma Cutting
Languages
English
Full Professional
Certification
- WHMIS Certification
- Scaffold Users Awareness Certificate
- Aerial Lift Operator Certification
- Working at Heights Certification
- Scaffold Users Awareness Certification
Timeline
Tile Setter
Tile work by tony
02.2020 - Current
Customer Service Representative
Sutherland Global Services
01.2018 - 01.2020
Business Owner/Terazzo Tile Work
Versatile Flooring
01.2017 - 01.2018
Tiler
Tile Work by Tony
01.2015 - 01.2017
Line Worker
Ferrotec (USA) Corporation
01.2013 - 01.2015
Line Worker / Machine Operator
TRQSS
01.2013 - 01.2014
Skilled Labourer
D&L Custom Fab
01.2012 - 01.2013
Millwright Apprentice
Trillium Machine and Tool
01.2010 - 01.2012
General Machinist/ Tool and Die Apprentice
Windsor Mold
01.2008 - 01.2009
College diploma in Millwright mechanic 2 of 3 years -
St.clair
Entertainment Technology -
St. Clair College
High school diploma or GED -
Sandwich Secondary School
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