Joshua Mineros
IT Professional
Grande Prairie,AB
Summary
Dynamic IT and logistics professional with over 10 years of experience in system administration, cybersecurity, warehousing, and customer service. Expertise includes managing complex infrastructure, leading high-performing teams, optimizing workflows, and ensuring stringent security compliance. Bilingual in English and Spanish, demonstrating a strong commitment to problem-solving, continuous learning, and enhancing operational efficiency. Proven ability to drive results and foster collaboration in fast-paced environments, complemented by a recent CompTIA Security+ certification.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Acorn Early Learning Centre
08.2023 - 01.2025
- Managed IT infrastructure, networks, and security systems
- Ensured cybersecurity compliance and resolved IT support tickets
- Conducted system upgrades and staff training
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
IT Manager
Levac Propane Levac Inc.
01.2023 - 11.2023
- Oversaw IT operations and cybersecurity
- Developed security policies and incident response plans
- Managed vendor relations and technical training
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
System Administrator
Ginga Technology Solutions
05.2021 - 05.2023
- Configured and maintained secure IT environments
- Provided Level 1-3 technical support
- Conducted risk assessments and security audits
- Performed and adhered to change management requirements.
- Completed reports detailing network and systems performance and downtime issues.
- Drove continuous improvement of IT governance processes.
- Diagnosed and resolved hardware and software issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Researched and recommended new technologies and strategies for improving system performance.
Field Technician
Focal Systems
09.2022 - 12.2022
- Installed and configured inventory tracking automation systems
- Diagnosed technical issues and trained employees
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Delivered high-quality work by diligently following standard operating procedures.
IT Security Analyst (Student)
CATSA
06.2022 - 08.2022
- Assisted with cybersecurity audits and risk assessments
- Developed security policies and best practices
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Excellent communication skills, both verbal and written.
Education
Advanced Diploma - Computer System Technician
George Brown College
Toronto05-2026
Diploma - Cyber Security Analyst
Willis College
Ottawa05.2021
Skills
- Effective communication in English and Spanish
- Issue resolution proficiency
- Detail-oriented documentation
- Skilled in adopting new tools
- Network security
- Cybersecurity expertise
- Virtualization technology expertise
- IT system oversight
- Scripting for process automation
- Proficient in ITSM tools
- Asset tracking
- Infrastructure upgrading
- Network administration
- Helpdesk operations
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Forklift Certified
- WHMIS Certified
- Ontario Health & Safety Awareness
- First Aid & CPR (Expires 2025)
- Valid G Driver’s License
- Security Clearance Level 2 (CATSA)
- Security Clearance Level 1 (SigmaPoint)
Other Professional Experience
- Delivery Driver, Sollio Co-op Group 2020
- Baker, Tim Hortons 2019 – 2020
- Shipper / Order Picker, Ontario Pride Eggs 2018 – 2019
- SMT Operator, SigmaPoint Technologies Inc. 2018
- Shipper / Receiver, Harry Rosen 2015 – 2017
- Shipper, Hudson’s Bay 2012 – 2015
- Order Picker / Material Handler, Walmart Logistics 2018
- Grocer, La Bottega Nicastro’s 2013 – 2014
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Assets Management which led to 20% less spending .
- Network Mapping which led to having a documentation and having as layouit .
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator
Acorn Early Learning Centre
08.2023 - 01.2025
IT Manager
Levac Propane Levac Inc.
01.2023 - 11.2023
Field Technician
Focal Systems
09.2022 - 12.2022
IT Security Analyst (Student)
CATSA
06.2022 - 08.2022
System Administrator
Ginga Technology Solutions
05.2021 - 05.2023
Advanced Diploma - Computer System Technician
George Brown College
Diploma - Cyber Security Analyst
Willis College
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