JOSHUA LUIS GALI
Surrey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I'm a dependable worker with a solid reputation for attention to detail. In addition to being dependable and amiable, I am also highly organized; I have outstanding communication abilities and make a fantastic leader.
Overview
5
5
years of professional experience
Work History
Waiter
Barista, Cuatro Coffee
10.2021 - 06.2022
- Servicing customers and taking orders
- Preparing hot and cold drinks and food
- Describing menu items and suggesting products to customers
- Receiving and processing customer payments
Receptionist Assistant/Health and Wellness Screener
Retirement Concepts - Guildford Senior Village
02.2021 - 04.2021
- Observed the main entrance for employees and visitors
- Screened everyone who came in the facility with health questions related to Covid; took their temperature to make sure they don’t have a fever
- Ensured all who entered the facility passed the screening test
- Performed reception duties
Sales Associate
Banana Republic
09.2019 - 03.2020
- Provided excellent retail services to customers
- Ensured safety protocols are being followed
- Assisted Supervisor with minor clerical duties
Crew Member
Church’s Chicken
04.2019 - 08.2019
- Provided help in the kitchen
- Ensured food safety standards are being followed
- Greeted and thanked customers
- Assisted in the front/cashier area
- Volunteer Work
Student Volunteer
Thomas More Collegiate
01.2017 - 01.2020
Teaching Assistant
- Concert Choir
- Assisted in stage preparation for Spring Music Festivals and Christmas Concerts
- Student Volunteer for Exchange Students Summer 2017, 2018, 2019
- St
- Thomas More Collegiate
- Showed them around the major sights in the lower mainland
- Taught them the English language
Basketball Coach
Younger Kids, South Burnaby Metro Club, Burnaby Eagles Basketball
09.2017 - 03.2018
- Planned practices and game plans
- Sent email to kids’ parents about practices and games
- Coached kids during basketball practices and games
Education
Arts And Entertainment Management Diploma - Fine & Applied Arts
Capilano University
North Vancouver, BC12.2024
Skills
- Effective Customer Communication
- Client Needs Assessment
- Program Promotion
- Strategic Selling
- Verbal and Written Communication
- Customer and Client Relations
Timeline
Waiter
Barista, Cuatro Coffee
10.2021 - 06.2022
Receptionist Assistant/Health and Wellness Screener
Retirement Concepts - Guildford Senior Village
02.2021 - 04.2021
Sales Associate
Banana Republic
09.2019 - 03.2020
Crew Member
Church’s Chicken
04.2019 - 08.2019
Basketball Coach
Younger Kids, South Burnaby Metro Club, Burnaby Eagles Basketball
09.2017 - 03.2018
Student Volunteer
Thomas More Collegiate
01.2017 - 01.2020
Teaching Assistant
Arts And Entertainment Management Diploma - Fine & Applied Arts
Capilano University
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