Joshua James Albarico
Mississauga,ON
Summary
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Takata Airbag Recall, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Successful Customer Service Advisor with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Nissan Recall Specialist
MarketSource
04.2024 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Paid attention to detail while completing assignments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Scale Technician
Matrix Scale Service Inc
08.2023 - 02.2024
- Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.
- Worked closely with sales teams to provide technical support during product demonstrations or consultations.
- Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Improved scale accuracy by conducting regular maintenance and calibration.
- Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.
Customer Service Advisor
The Great Canadian Oil Change
09.2021 - 06.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Retail Sales Representative
Tim Hortons
11.2020 - 04.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Increased sales and customer satisfaction through personalized servicing.
- Folded and arranged merchandise in attractive displays to drive sales.
- Recommended merchandise to customers based on needs and preferences.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
St Joseph Secondary School
04.2020
Skills
- Sales Expertise
- Senior Leadership Support
- Customer Service Excellence
- Staff Training
- Quality Assessment
- Problem-Solving
- Attention to Detail
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
English
Native or Bilingual
Accomplishments
- Employee of the month for the month of July of 2024
- Proposed and developed a customer review and feedback initiative to enhance the team's credibility.
- Successfully scheduled and completed over 100 appointments and repairs as a top performer, inspiring and motivating the team.
- Delivered two presentations to the team focused on improvements, efficiency, and insights to maximize performance.
- Provided knowledgeable training and guidance to new employees and colleagues, sharing best practices for success.
Timeline
Nissan Recall Specialist
MarketSource
04.2024 - Current
Scale Technician
Matrix Scale Service Inc
08.2023 - 02.2024
Customer Service Advisor
The Great Canadian Oil Change
09.2021 - 06.2023
Retail Sales Representative
Tim Hortons
11.2020 - 04.2021
High School Diploma -
St Joseph Secondary School
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