Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
BusinessAnalyst

Joshua James Albarico

Mississauga,ON

Summary

Seasoned Sales Representative with over four years of experience driving rapid revenue growth through strategic autonomy and a disciplined, self-orchestrated schedule. Expertise spans the full sales cycle, from prospecting and closing new business to upselling and executing objective-driven follow-ups, adeptly translating complex features into compelling value propositions. My success is rooted in a foundation of direct, door-to-door consultancies, which honed exceptional resilience and persuasive communication, complemented by proven experience as a Customer Service Advisor resolving complex issues with resourcefulness and adaptability. A skilled specialist adept at team collaboration and pivoting strategies to meet evolving business needs.

Overview

4
4
years of professional experience

Work History

Solar Qualifier

Polaron Solar
06.2025 - 08.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.

Nissan Recall Specialist

MarketSource
04.2024 - 04.2025
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Paid attention to detail while completing assignments.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Scale Technician

Matrix Scale Service Inc
08.2023 - 02.2024
  • Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.
  • Worked closely with sales teams to provide technical support during product demonstrations or consultations.
  • Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
  • Installed, tested and calibrated commercial electrical equipment to meet use demands.
  • Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
  • Improved scale accuracy by conducting regular maintenance and calibration.
  • Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.

Customer Service Advisor

The Great Canadian Oil Change
09.2021 - 06.2023
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Education

High School Diploma -

St Joseph Secondary School
04.2020

Skills

  • Sales Expertise
  • Senior Leadership Support
  • Customer Service Excellence
  • Staff Training
  • Quality Assessment
  • Problem-Solving
  • Attention to Detail
  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Languages

English
Native or Bilingual

Accomplishments

  • Employee of the month for the month of July of 2024
  • Proposed and developed a customer review and feedback initiative to enhance the team's credibility.
  • Successfully scheduled and completed over 100 appointments and repairs as a top performer, inspiring and motivating the team.
  • Delivered two presentations to the team focused on improvements, efficiency, and insights to maximize performance.
  • Provided knowledgeable training and guidance to new employees and colleagues, sharing best practices for success.

Certification

  • Daniel Llama's Appointment Setter Jumpstart Course
  • Mike Barron's Closing Academy Certificate
  • King Khang's Wholesale Real Estate Course

Timeline

Solar Qualifier

Polaron Solar
06.2025 - 08.2025

Nissan Recall Specialist

MarketSource
04.2024 - 04.2025

Scale Technician

Matrix Scale Service Inc
08.2023 - 02.2024

Customer Service Advisor

The Great Canadian Oil Change
09.2021 - 06.2023

High School Diploma -

St Joseph Secondary School
Joshua James Albarico