Joshua James Albarico
Mississauga,ON
Summary
Seasoned Sales Representative with over four years of experience driving rapid revenue growth through strategic autonomy and a disciplined, self-orchestrated schedule. Expertise spans the full sales cycle, from prospecting and closing new business to upselling and executing objective-driven follow-ups, adeptly translating complex features into compelling value propositions. My success is rooted in a foundation of direct, door-to-door consultancies, which honed exceptional resilience and persuasive communication, complemented by proven experience as a Customer Service Advisor resolving complex issues with resourcefulness and adaptability. A skilled specialist adept at team collaboration and pivoting strategies to meet evolving business needs.
Overview
4
4
years of professional experience
Work History
Solar Qualifier
Polaron Solar
06.2025 - 08.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Nissan Recall Specialist
MarketSource
04.2024 - 04.2025
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Paid attention to detail while completing assignments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Scale Technician
Matrix Scale Service Inc
08.2023 - 02.2024
- Increased operation efficiency by maintaining an organized workspace and adhering to safety guidelines.
- Worked closely with sales teams to provide technical support during product demonstrations or consultations.
- Organized and managed smooth preventive maintenance tasks such as evaluating part functionality, cleaning components and removing old seals and gaskets.
- Installed, tested and calibrated commercial electrical equipment to meet use demands.
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Improved scale accuracy by conducting regular maintenance and calibration.
- Maintained detailed documentation of completed repairs, installations, and maintenance tasks for record-keeping purposes.
Customer Service Advisor
The Great Canadian Oil Change
09.2021 - 06.2023
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Education
High School Diploma -
St Joseph Secondary School
04.2020
Skills
- Sales Expertise
- Senior Leadership Support
- Customer Service Excellence
- Staff Training
- Quality Assessment
- Problem-Solving
- Attention to Detail
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
Languages
English
Native or Bilingual
Accomplishments
- Employee of the month for the month of July of 2024
- Proposed and developed a customer review and feedback initiative to enhance the team's credibility.
- Successfully scheduled and completed over 100 appointments and repairs as a top performer, inspiring and motivating the team.
- Delivered two presentations to the team focused on improvements, efficiency, and insights to maximize performance.
- Provided knowledgeable training and guidance to new employees and colleagues, sharing best practices for success.
Certification
- Daniel Llama's Appointment Setter Jumpstart Course
- Mike Barron's Closing Academy Certificate
- King Khang's Wholesale Real Estate Course
Timeline
Solar Qualifier
Polaron Solar
06.2025 - 08.2025
Nissan Recall Specialist
MarketSource
04.2024 - 04.2025
Scale Technician
Matrix Scale Service Inc
08.2023 - 02.2024
Customer Service Advisor
The Great Canadian Oil Change
09.2021 - 06.2023
High School Diploma -
St Joseph Secondary School