Joshua James Albarico
Mississauga,ON
Summary
Successful Customer Service Advisor with two years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
The Great Canadian Oil Change
Mississ
09.2021 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Retail Sales Representative
Tim Hortons
Mississauga, ON
11.2020 - 04.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Increased sales and customer satisfaction through personalized servicing.
- Folded and arranged merchandise in attractive displays to drive sales.
- Recommended merchandise to customers based on needs and preferences.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
St Joseph Secondary School
5555 Creditview Rd, Mississauga ON04.2020
Skills
- Sales Expertise
- Senior Leadership Support
- Retail Sales Customer Service
- Customer Service Excellence
- Staff Training
- Vehicle Inspection
Timeline
Customer Service Advisor
The Great Canadian Oil Change
09.2021 - Current
Retail Sales Representative
Tim Hortons
11.2020 - 04.2021
High School Diploma -
St Joseph Secondary School
Similar Profiles
Leo OuelletLeo Ouellet
Certified Technician at Great Canadian Oil ChangeCertified Technician at Great Canadian Oil Change
Michael WiensMichael Wiens
Franchisee at Great Canadian Oil ChangeFranchisee at Great Canadian Oil Change
Bryce CameronBryce Cameron
Lube Technician at Great Canadian Oil ChangeLube Technician at Great Canadian Oil Change
Farouq RayyanFarouq Rayyan
ASSISTANT MANAGER at Great Canadian Oil ChangeASSISTANT MANAGER at Great Canadian Oil Change
Olivia MasztalerzOlivia Masztalerz
Deli-Grocery Clerk at Fruit MarketDeli-Grocery Clerk at Fruit Market