Joshua Devin HIYAS
Calgary
Summary
Dynamic and results-driven supervisor with a proven track record of thriving in fast-paced and challenging environments. Recognized for a strong eagerness to learn and an exceptional ability to quickly apply new knowledge effectively. Committed to delivering high-quality results while adapting to evolving demands and challenges. A proactive approach to problem-solving ensures continuous improvement and success in all endeavors.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Clerk
Calgary Coop
Calgary, AB
05.2025 - Current
- Oversaw customer interactions to foster positive relationships. Implemented food handling protocols to ensure safety and quality. Managed departmental cleanliness to uphold restaurant standards.
- Collaborated with team members to enhance workflow efficiency and service quality.
- Monitored store displays for compliance with merchandising standards and promotions.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Supervisor
Tim Hortons
Calgary, AB
04.2018 - Current
- Achieved seamless restaurant operations by training new employees in food safety and customer service excellence. Maintained high standards of cleanliness and order in the restaurant by effectively scheduling cleaning duties without disrupting service flow. Enhanced customer satisfaction by efficiently resolving complaints and managing order requests via phone communication.
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Collaborated with management to identify areas for process improvement and cost reduction.
Education
Bachelor of Arts - Philosophy
University of Calgary
Calgary, AB04-2024
High School Diploma -
Holy Trinity School of Padre Garcia, Inc.
Padre Garcia, Batangas, Philippines01-2018
Skills
- Customer service
- Certified food handler
- Certified CPR first-aider
- Time management
- Staff training
- Purchasing/Inventory
- Health and Safety management
- Multitasking
- Telephone etiquette
- Administrative support
- Relationship building
- Quality control
Languages
English
Full Professional
Filipino
Native or Bilingual
Certification
- Basic First Aid - Level C CPR, St. John Ambulance - Dec. 2024
- Certified Food Handler, Serv Safe Canada - Aug. 2025
Timeline
Clerk
Calgary Coop
05.2025 - Current
Supervisor
Tim Hortons
04.2018 - Current
Bachelor of Arts - Philosophy
University of Calgary
High School Diploma -
Holy Trinity School of Padre Garcia, Inc.