Joshuah Schauder
Los Angeles
Summary
Dynamic sommelier and retail manager with proven leadership in wine service and inventory management. Strong skills in staff training and strategic planning drive customer satisfaction and optimize operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sommelier/Retail Store Manager
Wally's Wine and Spirits
Los Angeles, CA
03.2022 - Current
- Managed daily operations to ensure efficient store functioning and high customer satisfaction.
- Trained and supervised staff on product knowledge and exceptional service techniques.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Analyzed sales data to identify trends, driving strategic promotions and merchandising decisions.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Trained and developed new employees for ease of transition into team.
- Answered questions about store policies and addressed customer concerns.
- Curated wine selections to enhance customer dining experiences and increase sales.
- Educated staff on wine pairings, enhancing service quality and customer satisfaction.
- Conducted tastings and events, promoting featured wines and engaging clientele.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Inventory Manager/Delivery Driver
Stevie's Catering
Van Nuys, CA
06.2020 - 03.2022
- Oversaw inventory control processes, ensuring accuracy and alignment with operational needs.
- Implemented efficient stock management strategies to minimize waste and optimize supply levels.
- Trained staff on proper inventory handling procedures, enhancing team productivity and compliance.
- Coordinated with suppliers to streamline ordering processes, improving delivery timelines and cost efficiency.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Catering Delivery Driver
Joan's On Third
Los Angeles, CA
06.2017 - 04.2020
- Operated delivery vehicle to transport catering orders efficiently and safely.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely deliveries.
- Maintained inventory of catering supplies, ensuring readiness for scheduled events.
- Implemented route optimization strategies to enhance delivery speed and reduce costs.
- Trained new drivers on company policies, safety protocols, and delivery procedures.
- Monitored vehicle maintenance schedules, ensuring reliability and compliance with safety standards.
- Developed strong customer relationships through exceptional service during delivery interactions.
- Supported fellow drivers during peak times by picking up additional shifts or covering absences when needed.
- Maintained professional appearance and upheld company image while interacting with clients during deliveries.
Customer Service Representative
The Dress Outlet
Los Angeles, CA
04.2012 - 06.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and inventory tracking using POS systems to ensure accuracy.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Collaborated with merchandising team to provide feedback on product selection based on customer preferences.
- Implemented process improvements that enhanced response times for customer inquiries, increasing satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Acting
Shenandoah University
Winchester, VA05-2009
Skills
- Wine education programs
- Wine service management
- Cellar management
- Supplier relationship management
- Wine tasting events
- Inventory management
- Wine pairing
Certification
- WSET Level 2 Certified
Timeline
Sommelier/Retail Store Manager
Wally's Wine and Spirits
03.2022 - Current
Inventory Manager/Delivery Driver
Stevie's Catering
06.2020 - 03.2022
Catering Delivery Driver
Joan's On Third
06.2017 - 04.2020
Customer Service Representative
The Dress Outlet
04.2012 - 06.2017
Bachelor of Arts - Acting
Shenandoah University