Joshua Wynn
Vaughan,Canada
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Motivated individual with extensive experience in fast moving environments. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
IDXEM
09.2023 - 02.2024
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Reliably kept up with quotas
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Provided accurate information about products, prices and availability both in person and over phone
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
RIDES OPERATOR
Canada's Wonderland
05.2022 - 09.2023
- Ensured that all riders followed posted rules while riding the attractions
- Demonstrated strong problem-solving skills when resolving customer complaints or dealing with difficult situations
- Monitored riders for compliance with height and weight restrictions, ensuring that met requirements for each ride
- Performed daily inspections of ride equipment before opening ride to ensure guest safety
- Utilized excellent communication skills to deliver instructions clearly to guests prior to boarding ride
- Provided friendly assistance to disabled guests who needed special accommodations while riding attractions
- Worked closely with other Ride Operators as part of team environment
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
- Assisted in maintenance and inspection of ride equipment, ensuring optimal performance and safety.
STORE CLERK
Highland farms
10.2022 - 05.2023
- Developed positive customer relationships through friendly greetings and excellent service
- Kept work area clean and organized at all times
- Maintained cleanliness and organization of store shelves and backroom area
- Inspected merchandise for defects before stocking shelves or displaying items
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
BARISTA
Revitisize
01.2023 - 03.2023
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Welcomed customers and answered questions regarding menu items and preparation methods
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Westmount Colligate Institute
Vaughan, ON01-2021
Skills
- Upselling
- Product Sales
- Inventory Control
- Sales Development
- Order Processing
- Point of Sale Operation
- Cold-calling
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Time management
Accomplishments
- Exceeded monthly quota 5 times.
- Awarded “Employee of the Month” in 2022.
- Brought in 10 new customers.
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Certification
Smart Serve Ontario certification
Languages
English
Native or Bilingual
Timeline
SALES ASSOCIATE
IDXEM
09.2023 - 02.2024
BARISTA
Revitisize
01.2023 - 03.2023
STORE CLERK
Highland farms
10.2022 - 05.2023
RIDES OPERATOR
Canada's Wonderland
05.2022 - 09.2023
High School Diploma -
Westmount Colligate Institute
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