Summary
Overview
Work History
Skills
Timeline
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JOSHUA WATSON

Sherman Oaks,CA

Summary

Knowledgeable and extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success while hitting individual and company goals. Specializes in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for leadership, developing relationships, and cultivating partnerships.

Overview

11
11
years of professional experience

Work History

Multi-Site Property/Community Manager

Lion Real Estate Group
01.2023 - Current
  • Conducted regular property walks to assess conditions & to ensure any potential issues or concerns are being identified & immediately addressed
  • Maintained high curb appeal presentation leading to additional occupancy and resident satisfaction
  • Collected & processed rent payments
  • Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
  • Monitored monthly delinquency reports and issued 3-day notices to residents for outstanding balances
  • Well versed in eviction process from serving 3-day notices to successfully handling lock-outs and lock-out procedures
  • Extremely knowledgeable in serving other notices such as 3-day perform or quit (cure or quit), Covid restriction period balance recuperation notices, and others
  • Successfully increased property income by raising rents while staying in accordance with local LA County laws
  • Mitigated risk by consistently speaking with legal counsel to ensure compliance with all federal, state, and local laws or codes
  • Knowledgeable of current Fair Housing laws and regulations
  • Experience in monthly reports due such as accruals, variance, and month end (close out) reports
  • Process all invoices
  • Maintained strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties
  • Swiftly addressed tenant concerns by leveraging strong problem-solving skills and providing a high level of customer service throughout their residency experience
  • Addressed any noise complaints or unacceptable tenant behaviors
  • Handled general tenant complaints and rectified with plausible solutions
  • Verified satisfactory completion of resident work orders with follow-up calls or emails
  • Developed and cultivated relationships with vendors
  • Quickly turned units within 7-10 business days to ensure product was available soonest for re-renting
  • Walked all vacant units with maintenance so there is a clear understanding of expectations and what needs to be done in each vacant
  • Reviewed & approved new leases for move-ins
  • Conducted site tours with new prospects, offering the best unit that would most fit their needs to increase lease possibility
  • Completed final move-out walk-throughs either with tenants or after move-out to accurately assess unit condition or damages
  • Ensured all move-out documents & itemized statements are sent out to within the required 21 day period
  • Maintained organized resident file systems to quickly find needed documents if necessary
  • Supervised an assistant manager & maintenance technicians, to maintain a high level of service for residents across multiple properties
  • Worked closely with the construction team and maintenance manager to properly conduct full renovations to meet company unit standards

Assistant Manager/Leasing Manager

GPK & Associates
05.2022 - 10.2022
  • AppFolio property management software proficient
  • Oversee the leasing agent while monitoring traffic, occupancy, & productivity including other leasing duties
  • Review & approve new applications
  • Review, approve, & countersign new leases for move-ins
  • Invoice processing
  • Utility statement processing for properties
  • Perform vacant unit inspections within a portfolio of 60 properties after move-outs to check for damages, keys, remotes, & any furniture or trash left in unit
  • Responsible for taking detailed photos of newly vacated units for disposition purposes
  • Create a report of the vacant unit inspection
  • Consistently walk properties to document cleanliness of common areas, functionality of property amenities, & any needed resolutions
  • Communicate with unit renovators to determine any needed supplies or materials & aid in delivery
  • Drop vacant unit keys at vacant units to make accessible for maintenance, cleaning, or renovation work to be done
  • Assist with property inspections or site visits

LEASING CONSULTANT

FPI MANAGEMENT, GRAND APARTMENTS ON LINDLEY
01.2019 - 10.2021
  • Yardi residential property management software
  • Consistently maintained high leasing-to-tour ratios. High closing percentage.
  • Daily report tracking & data entry using MS Excel or other MS Office systems
  • Knock leasing CRM software
  • On-Site screening system
  • Daily communication with residents regarding questions and concerns
  • Remained informed of updated policies & procedures
  • Assist with scheduling of tenant and staff meetings to ensure efficient & effective calendar management
  • Rent payment collection & processing
  • Posting 3-day notices/violations
  • AR reports
  • Assisted with eviction filings
  • Daily marketing and posting of available units + CL posting
  • Walking vacant units to track turn completion and progress
  • Composed, reviewed, or edited any documentation memos sent out to tenants or prospects
  • Daily follow-up of outstanding work orders
  • Tenant conflict resolution

Freelance Photographer

Independent Contractor, Self-Employed
07.2017 - 10.2022
  • Successfully scouted and booked locations for photoshoots while working collaboratively with clients or vendors to coordinate & execute projects
  • Archived & organized photograph collections effectively
  • Oversaw the sending and receiving of contracts to clients to ensure proper execution
  • Consistently delivered high-quality edited and retouched images to clients
  • Hired for a variety of professional projects such as portrait photography, headshots, product photography, music videos, feature film BTS, and professional retouching
  • Maintenance of monthly financials and consistently stayed within budget of projects
  • Developed and maintained portfolios of artistic work to demonstrate styles, skills, and abilities with potential clients

EASY TECH TECHNICIAN

STAPLES
04.2015 - 05.2016
  • Customer service/Provided customers with solutions to their needs and issues
  • Upsold products and services to increase company revenue beyond % targets
  • Worked within team environment to achieve personal and store goals successfully
  • Extensive knowledge of printers, printer ink, tablets, audio equipment, and various computer software
  • Trained in cell phone screen repair for specific Apple iPhone models
  • Established streamline repair processes and updated procedures for support action consistency
  • Required to disassemble, repair, and replace cell phone hardware and components for customers accurately and successfully
  • Removed malware, ransomware and other threats from Windows based laptops and systems
  • Diagnostic and repair of software issues or malfunctions customers experienced with their computers
  • Handled register transactions/customer purchases

SALES AUTHORITY

SPORTS AUTHORITY SPORTING GOODS
08.2013 - 11.2015
  • Worked independently in fast-paced environment with high volume sales
  • Led solution selling strategy initiatives to maximize sales
  • Informed customers of sports equipment and sporting good products or solutions
  • Responsible for staying knowledgeable of different bike types and purposes of each that will best benefit customers
  • Store and department maintenance during business hours and after closing

Skills

  • Strong interpersonal skills
  • Detail-oriented
  • Results-oriented
  • Strong work ethic
  • Leadership
  • Customer Service
  • Time management
  • Highly organized
  • Scheduling
  • Data entry
  • Relationship building & retention
  • Sales

Timeline

Multi-Site Property/Community Manager

Lion Real Estate Group
01.2023 - Current

Assistant Manager/Leasing Manager

GPK & Associates
05.2022 - 10.2022

LEASING CONSULTANT

FPI MANAGEMENT, GRAND APARTMENTS ON LINDLEY
01.2019 - 10.2021

Freelance Photographer

Independent Contractor, Self-Employed
07.2017 - 10.2022

EASY TECH TECHNICIAN

STAPLES
04.2015 - 05.2016

SALES AUTHORITY

SPORTS AUTHORITY SPORTING GOODS
08.2013 - 11.2015

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JOSHUA WATSON