Joshua Warwick
Vancouver,BC
Summary
Performance-oriented Assistant Store Manager with over 10 years of retail experience in sales, customer service, merchandising, and operations. Proven track record of driving sales growth, enhancing customer satisfaction, and contributing to loss prevention strategies. Adept at leading teams, managing visual displays, and maintaining store standards. Seeking a field merchandising role to leverage strong organizational and visual presentation skills.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
West Coast Kids
Vancouver, BC, Canada
05.2021 - Current
- Helped develop and implement a new management role to increase operational efficiency.
- Traveled to train staff at other locations on management processes and product knowledge.
- Played a key role in the company’s developing loss prevention strategy, including internal training and theft deterrence practices.
- Assisted in maintaining merchandising standards across the store to enhance customer experience.
- Assembled and set up large display products, including cribs, dressers, strollers, and high chairs.
- Scheduled daily tasks for a team of 10+, assigned delivery logistics, and maintained compliance with store policies.
- Frequently acknowledged in customer reviews for delivering exceptional service.
Store Manager
The Patch Clothing Ltd
Victoria, BC, Canada
11.2017 - 09.2020
- Oversaw store operations, including merchandising, security, cash handling, and staffing.
- Responsible for all visual merchandising—created window displays and styled mannequins to reflect seasonal trends.
- Received shipments, organized back stock, and ensured accurate pricing and promotional signage.
- Optimized sales floor layout to enhance customer flow and product visibility.
- Trained and managed sales associates; performed evaluations and performance reviews.
- Enforced asset protection protocols to reduce shrink and secure inventory.
Fine Dining Server
10 Acres Commons
Victoria, BC, Canada
04.2017 - 10.2019
- Delivered upscale service to guests, including VIP clientele.
- Maintained extensive menu and wine knowledge for tailored dining experiences.
- Ensured high standards of cleanliness and dining etiquette in fast-paced settings.
Customer Service Coordinator
Winners
Victoria, BC, Canada
07.2015 - 05.2017
- Managed front-end operations, including register flow, fitting rooms, and jewelry counter.
- Delegated merchandising tasks such as processing returns, replenishment, and floor recovery.
- Ensured visual merchandising compliance with corporate standards and planograms.
- Coached team members on customer engagement strategies to boost loyalty and satisfaction.
- Participated in closing procedures and performed daily cash reconciliation.
Caregiver
Lisa and Brenda Edwards Foundation
Victoria, BC, Canada
05.2012 - 08.2015
- Provided daily care, emotional support, and companionship to a homebound client.
- Encouraged client participation in daily routines to promote independence.
Education
High School Diploma -
South Burnaby Secondary
01.2010
Skills
- Merchandising & Visual Presentation
- Loss Prevention & Asset Protection
- Team Leadership & Training
- Customer Service & Engagement
- Sales Strategy & Forecasting
- Product Assembly & Display Setup
- Organization & Task Delegation
Languages
American Sign Language
Native or Bilingual
Timeline
Assistant Store Manager
West Coast Kids
05.2021 - Current
Store Manager
The Patch Clothing Ltd
11.2017 - 09.2020
Fine Dining Server
10 Acres Commons
04.2017 - 10.2019
Customer Service Coordinator
Winners
07.2015 - 05.2017
Caregiver
Lisa and Brenda Edwards Foundation
05.2012 - 08.2015
High School Diploma -
South Burnaby Secondary