Joshua Ward
Summary
Motivated, reliable, and hardworking individual with a mature and responsible approach to work. Energetic and adaptable, with proven ability to work well both independently and as part of a team. Strong interpersonal and communication skills, with a customer-focused attitude and a willingness to take on new challenges. Seeking opportunities to grow and further develop my skills in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Terracana Ranch Resort
04.2025 - Current
- Provide friendly, efficient front desk service including check-ins, check-outs, and guest support
- Handle phone and email inquiries, process reservations, and provide accurate information about resort amenities and local attractions
- Process payments and manage bookings using reservation systems. Managing cash, credit transactions, and maintain accurate records through booking and payment systems
- Assist with housekeeping and basic maintenance during busy periods
- Maintain high standards of guest satisfaction and resort cleanliness
Lift Operator
Mount Washington Alpine Resort
11.2024 - 04.2025
- Operate ski lifts safely and efficiently
- Perform regular safety checks and communicate clearly with guests and team
- Provide excellent guest service in a fast-paced, outdoor environment
Golf Operations Assistant
Wharton Park Golf & Country Club
11.2023 - 11.2024
- Delivered high-quality customer service in the pro shop and reception
- Ensured smooth daily operations of golf tee times and bookings
- Supported sales efforts and enforced golf course rules and etiquette
Activity Instructor & Receptionist
SkyTrek Adventure Park
05.2023 - 10.2023
- Ensured guest safety by providing equipment and instruction
- Conducted safety checks and occasional rescues
- Handled bookings and payments at reception
- Maintained effective communication with guests and team
Leisure Assistant & Lifeguard
Teme Leisure
Ludlow
09.2021 - 04.2023
- Supervised swimming areas to ensure safety
- Maintained pool cleanliness and water quality
- Followed health and safety protocols and attended monthly training
Waiter, Kitchen Assistant & Bar Staff
The Kings Arms
06.2017 - 10.2022
- Delivered food and beverage service in a busy pub environment
- Took orders, handled payments, and ensured excellent customer satisfaction
- Maintained cleanliness and adhered to health regulations
Summer Camp Counselor & Lifeguard
Camp Green Lane
06.2022 - 08.2022
- Company Overview: (Camp America)
- Supervised children (ages 7-16) during daily activities and overnight stays
- Lifeguarded lake and pool, assisted with water equipment
- Provided additional care for children with epilepsy for one week
- Managed conflict resolution and activity planning independently
- (Camp America)
Window & Conservatory Fitter
Five Star
02.2020 - 11.2020
- Removed and installed windows, doors, and conservatories
- Measured spaces and ensured secure fittings
- Assisted with loading, safety checks, and site clean-up
Newspaper Carrier
Londis Post Office
03.2015 - 07.2017
- Delivered newspapers to homes and businesses
- Developed time management and route planning skills
Education
Combined Science, Maths, Geography, History, Physical Education, English Language & Literature, Religious Studies
Lacon Childe School
Public Services BTEC - Triple Distinction
Kidderminster College
References
References available upon request.
Timeline
Front Desk Agent
Terracana Ranch Resort
04.2025 - Current
Lift Operator
Mount Washington Alpine Resort
11.2024 - 04.2025
Golf Operations Assistant
Wharton Park Golf & Country Club
11.2023 - 11.2024
Activity Instructor & Receptionist
SkyTrek Adventure Park
05.2023 - 10.2023
Summer Camp Counselor & Lifeguard
Camp Green Lane
06.2022 - 08.2022
Leisure Assistant & Lifeguard
Teme Leisure
09.2021 - 04.2023
Window & Conservatory Fitter
Five Star
02.2020 - 11.2020
Waiter, Kitchen Assistant & Bar Staff
The Kings Arms
06.2017 - 10.2022
Newspaper Carrier
Londis Post Office
03.2015 - 07.2017
Combined Science, Maths, Geography, History, Physical Education, English Language & Literature, Religious Studies
Lacon Childe School
Public Services BTEC - Triple Distinction
Kidderminster College