Joshua Ubuane
London,ON
Summary
Accomplished Customer Service Representative with a proven track record at Fidelity Bank Plc, enhancing customer satisfaction through expert resolution of complaints and inquiries. Skilled in technical support and active listening, adept at problem-solving and critical thinking, significantly improving customer service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Globacom Limited
04.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Fidelity Bank Plc
03.2017 - 04.2019
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Education
Master of Science - Business Analytics
Fanshawe College
London, ONMaster of Science - Software And Information System Testing
Fanshawe College
London, ON09-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Technical Support
Languages
English
Professional Working
Timeline
Customer Service Representative
Globacom Limited
04.2020 - 03.2022
Customer Service Representative
Fidelity Bank Plc
03.2017 - 04.2019
Master of Science - Business Analytics
Fanshawe College
Master of Science - Software And Information System Testing
Fanshawe College
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