Joshua Thibodeau
Hartland,NB
Summary
Motivated Facilities Coordinator with several years of experience in Admininstration positions and exceptional customer service and projected management skills. Delivering well-developed action preparedness plans, favorable vendor contracts and comprehensive regulations compliance.
Overview
17
17
years of professional experience
Work History
Facilities Coordinator
Government Of New Brunswick
08.2023 - Current
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Maintained accurate records of equipment warranties, service agreements, and necessary documentation to ensure prompt resolution of issues when needed.
- Ordered, maintained and distributed supplies and inventory.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Managed budget for facilities operations, ensuring cost-effective allocation of resources and minimizing expenses.
Administrative Support
Government Of New Brunswick
04.2023 - 08.2023
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided professional services and support in a dynamic work environment.
IT Manager
Covered Bridge Potato Chips
09.2021 - 04.2023
- Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
- Oversaw development and implementation of improvements to support network operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Updated customers and senior leaders on progress and roadblocks.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
IT Technical Support Specialist
IBM
01.2020 - 09.2021
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
Project Intern
IBM
09.2017 - 06.2018
- Performed work according to project schedules and established quality standards.
- Monitored and reported on project risks and proposed solutions.
- Gathered critical feedback from end-users during testing phases, enabling the team to make necessary improvements before final rollout.
- Assisted in project planning for successful completion within budget and timeline constraints.
- Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Reported regularly to managers on project budget, progress, and technical problems.
Residential Support Supervisor
MacLeod's Too Special Care Home
01.2015 - 09.2017
- Participated in professional development and training opportunities to enhance clinical skills.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Facilitated peer support groups to help clients connect with others.
- Kept clients engaged in social networks and communities for personal health and growth.
- Administered assessments to identify clients' needs and establish treatment plans.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Support Worker Supervisor
Pine Street / Family Community Living Services
03.2010 - 01.2017
- Contributed significantly to the organization''s growth by actively participating in marketing efforts, networking events, and building relationships within the local healthcare community.
- Trained service staff on latest policies and procedures.
- Advocated for clients'' needs with healthcare providers and insurance companies to ensure appropriate services were authorized and accessible.
- Implemented strategies to enable team members to provide quality services to clients.
- Ordered materials, supplies or equipment for special projects.
- Assigned duties or work schedules to employees for adequate shift coverage.
Infantry Soldier
Department Of Defense
09.2007 - 03.2010
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Associate
The Source, Bell
11.2007 - 01.2010
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Arts - Criminology, Psychology
Saint Thomas University
Fredericton, NB07.2026
Professional Scrum Master Certificate - Management
Scrum.org
Online06.2022
IT Service Management - Management
Axelos
Online03.2021
IT Networking Diploma - Information Technology
New Brunswick Community College
Fredericton, NB06.2018
Skills
- Vendor Coordination
- Emergency Preparedness
- Creative Problem Solving
- Field Investigation
- Time Management
- Leadership
- Problem Solving
- Interpersonal Communication
- IT Project Management
- Information Technology Training
- Analytical Thinking
Languages
English
Native or Bilingual
Timeline
Facilities Coordinator
Government Of New Brunswick
08.2023 - Current
Administrative Support
Government Of New Brunswick
04.2023 - 08.2023
IT Manager
Covered Bridge Potato Chips
09.2021 - 04.2023
IT Technical Support Specialist
IBM
01.2020 - 09.2021
Project Intern
IBM
09.2017 - 06.2018
Residential Support Supervisor
MacLeod's Too Special Care Home
01.2015 - 09.2017
Support Worker Supervisor
Pine Street / Family Community Living Services
03.2010 - 01.2017
Sales Associate
The Source, Bell
11.2007 - 01.2010
Infantry Soldier
Department Of Defense
09.2007 - 03.2010
Bachelor of Arts - Criminology, Psychology
Saint Thomas University
Professional Scrum Master Certificate - Management
Scrum.org
IT Service Management - Management
Axelos
IT Networking Diploma - Information Technology
New Brunswick Community College
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