Gardening
Joshua Taylor-Dyck
Consumer Sales Specialist
Toronto,ON
Summary
Dynamic, results-oriented consumer sales specialist with experience in customer service and sales. Skilled in building customer relationships, understanding customer needs and engaging with customers to help establish rapport. Strong communication and interpersonal skills for providing superior customer service. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
2
2
Languages
3
3
Winner of sales rep of the month
Work History
Consumer Sales Representative
Bullfrog Power
Toronto, ON
06.2015 - 01.2020
- Reduced customer churn by more than 50% through a variety of tactics including implementing temporary on-hold procedure, implementing automated customer-centric account update procedure, implementing automated billing information updater and more
- Implemented new customer onboarding emails greatly enhancing customer's understanding of community joined, leading to longer memberships lasting 20% longer on average
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French -speaking customers.
- Introduced and led a weekly mindfulness meditation and stress reduction meeting
Residential Field Sales Specialist
Bullfrog Power
Toronto, ON
11.2014 - 06.2015
- Established new accounts through cold calling and personal visits to potential customers.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Utilized innovative sales techniques to upsell products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Achieved top performer of the month three times in a row
Teaching Assistant Volunteer
Glendon College
Toronto, Ontario
2011.01 - 2012.05
- Assisted with development and implementation of new course materials to enhance learning experience.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher
- Built and maintained professional relationships with students and faculty members.
Education
Professional Development - Psychology
Integral Healing Centre of Toronto
Toronto 09.2016 - 05.2019
Bachelor of Arts - Philosophy
Glendon College
Toronto, ON 09.2009 - 05.2015
Skills
Sales Representative of the Month Award
Consultative sales strategies
Client retention
Relationship building and management
CRM and Salesforce proficiency
Upselling techniques
Strong communication and interpersonal skills
Interdepartmental collaboration
Interests
Painting
Coding
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Professional Development - Psychology
Integral Healing Centre of Toronto
09.2016 - 05.2019
Consumer Sales Representative
Bullfrog Power
06.2015 - 01.2020
Residential Field Sales Specialist
Bullfrog Power
11.2014 - 06.2015
Teaching Assistant Volunteer
Glendon College
2011.01 - 2012.05
Bachelor of Arts - Philosophy
Glendon College
09.2009 - 05.2015