Joshua Sutherland
Whitby,Ontario
Summary
Passionate employee with experience in sales administration and other customer-facing roles. Possesses strong organizational, leadership, and soft skills, and is eager to contribute to the mission of an arts organization.
Overview
4
4
years of professional experience
Work History
Sales Coordinator
The Lenbrook Group of Companies
07.2023 - Current
- Responsible for processing customer orders and working with logistics team to ensure that orders are shipped accurately and efficiently.
- Collaborating with sales representatives and in direct communication with distributors, dealers, and end-users to verify order accuracy and resolve discrepancies.
- Primary contact for handling of warranty returns for Lenbrook Canada Solutions, working with sales team and customers to confirm device faults, credit values, and allocating shipment of replacement product.
- Experience in NetSuite and Microsoft Office.
Office Staff
Harbourfront Canoe and Kayak Centre
05.2022 - 08.2022
- Customer-facing employee, responsible for checking customers in for bookings and providing explanation of services to potential customers over phone, email, and face-to-face.
- Engaging in conversation with customers and coworkers to determine which product(s) would be most safe and enjoyable for a customer based on their kayaking/canoeing experience.
- Carrying out administrative tasks such as collecting payment, preparing and collecting waiver forms, creating and adjusting reservations for clients in CRM software, and maintaining office cleanliness.
Summer Camp Coordinator
Salvation Army Oshawa Temple Day Camp
06.2021 - 08.2021
- Managing a team of 6 counsellors and an Assistant Coordinator, overseeing the execution of pre-established COVID-19 policies including workplace sanitization and COVID screenings.
- Acting as liaison between camp staff and camper parents, as well as amongst colleagues/supervisor, and community members via in-person, phone, and email communication.
- Developing both a schedule and creative programming for 6 weeks of in-person camp for children ages 4-12, including scheduling trips to local zoos, mini-golf, etc., and booking necessary transportation.
Peer Leader
Western Academic Support Program
09.2020 - 12.2020
- Serving as a student leader and resource for incoming first year students.
- Facilitating weekly meetings for first year students on various topics related to university life, such as socialization, academic life, and wellness
- Working alongside fellow Peer Leaders to adapt the provided materials to best suit the needs and interests of our students
- Providing weekly emails to students with information regarding campus resources.
Summer Camp Co-Coordinator
Salvation Army Oshawa Temple Virtual Day Camp
06.2020 - 08.2020
- Acting as a liaison to parents of campers, colleagues/supervisor, and community members via verbal and written communication methods.
- Managing camp advertising on social media platforms (Facebook and Instagram), and using 'Canva' graphic design program.
- Co-managing a team of 6 counselors in person and virtually, breaking down tasks for completion and working with employees to find equitable, efficient and safe solutions to issues that arise.
- Collaborating with coworkers to design a virtual camp program that maximizes camper engagement.
Education
Bachelor of Music, Honours in Voice Performance -
Western University
London, ON06.2023
Ontario Secondary School Diploma -
O’Neill Collegiate And Vocational Institute
Oshawa, ON06.2019
Skills
- Confident Leader
- Collaborative Mindset
- Organized and Punctual
- Warm, Positive Personality
Student Leadership Highlights
Vice President of Finance 2021 - 2022
Faculty of Music Students’ Council, Western University
- Consulting with fellow Vice Presidents and Council President to assemble
annual budget, and adjusting this budget through the year as needed
- Serving as Committee Chair for the Faculty of Music Gift Fund, a group of
students, faculty and administration that allocates money to
educational and community growth-related projects in the Faculty of Music
- Facilitating annual faculty locker sales
- Signing and distributing reimbursement cheques for council-related purchases
and services
Timeline
Sales Coordinator
The Lenbrook Group of Companies
07.2023 - Current
Office Staff
Harbourfront Canoe and Kayak Centre
05.2022 - 08.2022
Summer Camp Coordinator
Salvation Army Oshawa Temple Day Camp
06.2021 - 08.2021
Peer Leader
Western Academic Support Program
09.2020 - 12.2020
Summer Camp Co-Coordinator
Salvation Army Oshawa Temple Virtual Day Camp
06.2020 - 08.2020
Bachelor of Music, Honours in Voice Performance -
Western University
Ontario Secondary School Diploma -
O’Neill Collegiate And Vocational Institute
Similar Profiles
Tishia HenryTishia Henry
Certified Nursing Assistant at Menders by Lenbrook AgencyCertified Nursing Assistant at Menders by Lenbrook Agency
Reginald WilliamsReginald Williams
Care Management Coordinator at Lenbrook (Independent ContractorCare Management Coordinator at Lenbrook (Independent Contractor
Ricardo SuliveresRicardo Suliveres
Maintenance Technician at Lenbrook SqaureMaintenance Technician at Lenbrook Sqaure