Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Military Service
Timeline
Generic

Joshua Spiegel

La Mesa,CA

Summary

Dynamic, performance-driven leader with over a decade of experience managing multi-unit teams in fast-paced, customer-focused environments. Proven ability to develop frontline managers, optimize operational efficiency, and create high-performing, inclusive teams. Combines strategic planning, hands-on coaching, and community engagement to exceed service, sales, and staffing goals. Former U.S. Navy service member known for disciplined leadership and results under pressure. Ready to bring a people-first, metric-informed approach to Starbucks’ district operations.

Overview

13
13
years of professional experience

Work History

Associate Director – Military Installations

National University
01.2019 - Current
  • Led operations across multiple on-base teams, delivering top-tier service to diverse military-connected students.
  • Developed staff into future leaders by providing daily coaching, mentoring, and performance feedback.
  • Built strategic relationships with military leaders and cross-departmental teams to eliminate service barriers.
  • Implemented growth-focused strategies and streamlined processes to increase team efficiency and student satisfaction.
  • Pre-Qualification Manager
  • Oversaw a team of 34 in a high-volume contact center; managed $2M+ in annual marketing and lead flow.
  • Reduced response time below 60 seconds through lead-routing optimization and KPI coaching.
  • Partnered with marketing on strategy and ensured cost-effective use of leads based on CPI metrics.
  • Conducted QA and call monitoring to improve service quality and staff performance.

Consultant

Wild Hunt Publishing
San Diego, California
01.2015 - 01.2018
  • Directed logistics, vendor relationships, and community-based marketing for publishing events on a tight budget.
  • Facilitated permitting and coordinated multi-stakeholder operations under firm timelines.

Manager

Chili’s Grill & Bar
San Diego, California
01.2013 - 01.2015
  • Managed all FOH operations including hiring, scheduling, guest relations, and nightly cash reconciliation.
  • Led training and development of team members into management roles.
  • Drove AVT food cost targets and ensured high customer satisfaction through team accountability and morale.
  • Fostered a positive work culture, achieving 90% staff satisfaction on internal surveys.
  • Led daily operations to ensure high-quality guest experiences and service delivery.
  • Developed training programs for staff to enhance performance and operational efficiency.
  • Implemented inventory management practices to reduce waste and optimize supply chain processes.
  • Coordinated team schedules to maintain adequate coverage during peak hours and events.

Education

Bachelor of Arts - Communications

University of Nevada
Las Vegas, NV
05.2010

Skills

  • Multi-Unit Leadership & Operations
  • Staff Development & Succession Planning
  • Customer Experience & Retention
  • P&L Oversight & Budget Management
  • Strategic Planning & Performance Coaching
  • Cross-Functional Collaboration
  • Military-Veteran Workforce Engagement
  • Data-Driven Decision Making

Accomplishments

Awards

United States Navy

Commendation: Letter of Accommodation

Developed team leadership and mission-focused operational execution under high-stakes environments.

Coaching Award, National University – Recognized for exceptional team mentorship and leadership development

Awards

Coaching Award, National University – Recognized for exceptional team mentorship and leadership development

Military Service

  • United States Navy
  • Commendation: Letter of Accommodation
  • Developed team leadership and mission-focused operational execution in high-stakes environments.

Timeline

Associate Director – Military Installations

National University
01.2019 - Current

Consultant

Wild Hunt Publishing
01.2015 - 01.2018

Manager

Chili’s Grill & Bar
01.2013 - 01.2015

Bachelor of Arts - Communications

University of Nevada

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Joshua Spiegel