Joshua Spiegel
La Mesa,CA
Summary
Dynamic, performance-driven leader with over a decade of experience managing multi-unit teams in fast-paced, customer-focused environments. Proven ability to develop frontline managers, optimize operational efficiency, and create high-performing, inclusive teams. Combines strategic planning, hands-on coaching, and community engagement to exceed service, sales, and staffing goals. Former U.S. Navy service member known for disciplined leadership and results under pressure. Ready to bring a people-first, metric-informed approach to Starbucks’ district operations.
Overview
13
13
years of professional experience
Work History
Associate Director – Military Installations
National University
01.2019 - Current
- Led operations across multiple on-base teams, delivering top-tier service to diverse military-connected students.
- Developed staff into future leaders by providing daily coaching, mentoring, and performance feedback.
- Built strategic relationships with military leaders and cross-departmental teams to eliminate service barriers.
- Implemented growth-focused strategies and streamlined processes to increase team efficiency and student satisfaction.
- Pre-Qualification Manager
- Oversaw a team of 34 in a high-volume contact center; managed $2M+ in annual marketing and lead flow.
- Reduced response time below 60 seconds through lead-routing optimization and KPI coaching.
- Partnered with marketing on strategy and ensured cost-effective use of leads based on CPI metrics.
- Conducted QA and call monitoring to improve service quality and staff performance.
Consultant
Wild Hunt Publishing
San Diego, California
01.2015 - 01.2018
- Directed logistics, vendor relationships, and community-based marketing for publishing events on a tight budget.
- Facilitated permitting and coordinated multi-stakeholder operations under firm timelines.
Manager
Chili’s Grill & Bar
San Diego, California
01.2013 - 01.2015
- Managed all FOH operations including hiring, scheduling, guest relations, and nightly cash reconciliation.
- Led training and development of team members into management roles.
- Drove AVT food cost targets and ensured high customer satisfaction through team accountability and morale.
- Fostered a positive work culture, achieving 90% staff satisfaction on internal surveys.
- Led daily operations to ensure high-quality guest experiences and service delivery.
- Developed training programs for staff to enhance performance and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize supply chain processes.
- Coordinated team schedules to maintain adequate coverage during peak hours and events.
Education
Bachelor of Arts - Communications
University of Nevada
Las Vegas, NV05.2010
Skills
- Multi-Unit Leadership & Operations
- Staff Development & Succession Planning
- Customer Experience & Retention
- P&L Oversight & Budget Management
- Strategic Planning & Performance Coaching
- Cross-Functional Collaboration
- Military-Veteran Workforce Engagement
- Data-Driven Decision Making
Accomplishments
Awards
United States Navy
Commendation: Letter of Accommodation
Developed team leadership and mission-focused operational execution under high-stakes environments.
Coaching Award, National University – Recognized for exceptional team mentorship and leadership development
Awards
Coaching Award, National University – Recognized for exceptional team mentorship and leadership development
Military Service
- United States Navy
- Commendation: Letter of Accommodation
- Developed team leadership and mission-focused operational execution in high-stakes environments.
Timeline
Associate Director – Military Installations
National University
01.2019 - Current
Consultant
Wild Hunt Publishing
01.2015 - 01.2018
Manager
Chili’s Grill & Bar
01.2013 - 01.2015
Bachelor of Arts - Communications
University of Nevada
Similar Profiles
Alejandra RojasAlejandra Rojas
Associate Director, Advising- OnDemand team at National UniversityAssociate Director, Advising- OnDemand team at National University
Vernet Albert PaderVernet Albert Pader
Faculty Member of Computer Engineering Departmen at National UniversityFaculty Member of Computer Engineering Departmen at National University
JOELLEN SHEAJOELLEN SHEA
Part Time Professor at National UniversityPart Time Professor at National University
Mason EmersonMason Emerson
Wrestler at Grossmont High SchoolWrestler at Grossmont High School
Tashie AguinagaTashie Aguinaga
Merchandising Supervisor at CostcoMerchandising Supervisor at Costco