Joshua Smith
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Seeking transition into a novel field where these skills, experience, and education can be utilized to drive success.
Overview
7
7
years of professional experience
Work History
Certified Sales Leader
1-800-got-junk
01.2023 - Current
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during client interactions.
- Ensured a positive customer experience through rapport building to provide a tailored experience based on client needs and budget.
- Drove market expansion with targeted sales campaigns and effective client outreach.
- Surpassed sales targets, consistently achieving top rankings within the team.
Shift Manager
Meridian Meats
04.2018 - 12.2022
- Handled escalated customer issues effectively, demonstrating strong interpersonal skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Bachelor of Arts - Criminology
Simon Fraser University
Burnaby, BC04-2023
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC05-2018
Skills
- Problem-solving
- Relationship building
- Customer service
- Adaptability and flexibility
- Verbal and written communication
- Coaching and mentoring
Languages
English
Native or Bilingual
French
Elementary
Interests
- Backpacking; Solo-traveled Southeast Asia for three months in the Fall of 2024
- Sports and fitness; played hockey, baseball, and golf since young childhood providing excellent team-oriented experience
- Youth mentorship, providing guidance and support to empower the next generation of students
Timeline
Certified Sales Leader
1-800-got-junk
01.2023 - Current
Shift Manager
Meridian Meats
04.2018 - 12.2022
Bachelor of Arts - Criminology
Simon Fraser University
High School Diploma -
Terry Fox Secondary School
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