Summary
Overview
Work History
Education
Skills
Websites
Extracurricular Activities
Timeline
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Joshua Samuel

Kamloops,BC

Summary

Dynamic professional with a proven track record at Amazon Development Centre, excelling in business process improvement and customer experience. Skilled in inventory management and gutter installation, I leverage strong communication skills to enhance operational efficiency and drive team success. Recognized for implementing impactful solutions that reduced seller dissatisfaction.

Overview

7
7
years of professional experience

Work History

Independent Contractor

Roofline Metalworks
Kamloops
05.2024 - Current
  • Conduct inventory checks for materials such as, down pipe, elbows, end caps, tremco, straps.
  • Set up the work truck on site, set ladders, power cables, gutter rests etc.
  • Take down old gutters using power tools and aviation snips.
  • Measure the lengths of new gutter pieces by hooking on the fascia and corners.
  • Run the gutter machine and measure and cut the gutter using the chop saw.
  • Measuring and cutting drains and installing downpipes.
  • If it’s a job that requires fascia and soffits, then I would measure and hang J Trim using the compressor gun and staples.
  • Measure, cut and install soffit pieces.
  • Additional experience working on top of roofs, and during extreme cold and heat.
  • Experience using power tools and ability to lift heavy loads.

Resident Advisor

East Village Housing
Kamloops
08.2024 - 04.2025
  • Oversee Central Building activities and handle students who sign in to use amenities.
  • Conduct intentional conversations with residents of my community.
  • Run monthly events for residents.
  • Conduct security rounds across each building.
  • Mediate roommate conflicts and other issues.

Program Specialist

Amazon Development Centre
Bengaluru
07.2021 - 11.2023
  • Conduct comprehensive audits of associate actions on cases to ensure adherence to quality standards.
  • Lead calibration calls, fostering collaborative process improvements with fellow auditors.
  • Collaborate closely with stakeholders to provide data-driven insights for reducing customer dissatisfaction.
  • Identify and recommend enhancements to SOPs, simplifying case handling for associates.
  • Play an active role in conducting interviews for departmental openings.
  • Key Projects
  • Blurb Content Improvement: Analyzed and enhanced pre-populated email content provided to associates for seller interactions. Addressed inconsistencies and gaps in information, resulting in a 4% decrease in seller dissatisfaction. Collaborated with the Business Intelligence team to implement improvements and monitored the impact.
  • Audit Mechanism Improvement: Enhanced the audit mechanism for providing accurate data on process and policy opportunities. Revamped open-ended questions to streamline reporting for the Business Intelligence team. Ensured clearer identification of issues affecting seller experience and provided comprehensive insights.

Seller Support Associate

Amazon Development Centre
Bengaluru
07.2018 - 06.2021
  • Responded promptly and effectively to seller inquiries as a Technical Account Manager.
  • Maintained process quality aligned with organizational objectives, ensuring seamless operations.
  • Collaborated cross-functionally to address customer concerns and deliver optimal solutions.
  • Developed expertise in skills including MerChat, Feeds Ungating, Incorrect Information on detail page, Fulfilled By Amazon, US GL SPLIT Correction, Brand Support.
  • Managed Brand Registered seller queries and Brand Registry matters.
  • Resolved issues related to detail pages, accounts, and products.
  • Demonstrated proficiency in ungating and fraud prevention.
  • Provided support to team members with andons and contributed to hourly AHT reporting.
  • Conducted regular audits to assess Gating accuracy and case quality, acting as a communication SPOC for CIM.
  • Led team refreshers and engagement initiatives to foster a positive work environment.

Education

Bachelors - Hotel Management

Christ University
Bengaluru
04.2017

Pre University College Certificate -

Christ Junior College
Bengaluru
04.2013

Indian Certificate for Secondary Education -

Baldwin Boys High School
Bengaluru
01.2011

Skills

  • Communication Skills
  • Business Process Improvement
  • Inventory management
  • Customer Experience
  • Gutter installation
  • Power tool operation
  • Measurements and cutting
  • Site setup

Extracurricular Activities

Achievements at Amazon Development Centre, Successfully completed the Certified Specialty Mentor program, imparting skills and maintaining high-quality standards., Achieved a 100% accuracy rate in the Gating Skill through over 120 QA audits., Recognized with RnR awards for outstanding performance in February and March., Won the Site Level Gating Axiom contest for week 30., Orchestrated and managed football and cricket tournaments to enhance team spirit. Achievements at Christ University, Contributed as a core committee member of the Student Council and University Quiz Club., Founded and led a dynamic weekly quiz club to promote intellectual engagement., Organized culinary workshops, food festivals, and events to showcase leadership and management capabilities., Represented the university in prestigious national-level events hosted by renowned institutions.

Timeline

Resident Advisor

East Village Housing
08.2024 - 04.2025

Independent Contractor

Roofline Metalworks
05.2024 - Current

Program Specialist

Amazon Development Centre
07.2021 - 11.2023

Seller Support Associate

Amazon Development Centre
07.2018 - 06.2021

Bachelors - Hotel Management

Christ University

Pre University College Certificate -

Christ Junior College

Indian Certificate for Secondary Education -

Baldwin Boys High School

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