Joshua Ryan
Halifax,Nova Scotia
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
Work History
Manager on duty/ supervisor
The waterfront warehouse
01.2019 - Current
- Created an Orientation guide for new staff members to help them adjust to their new role
- Lead training for new staff members that helped set up successful business
- Properly staffed for business levels to ensure staff are comfortable and business is successful
- Efficiently dealt with guest issues, creating a happy guest experience by listening to issues and providing the best possible solution
- Dealing with staff personnel issues, listening to staff and professionally providing solutions to create a safe, healthy and comfortable workspace for everyone
Bartender/ Server
The Arms Pub/ Lord Nelson Hotel
01.2017 - 01.2019
- Maintained clean and organized bar station, in order to work efficiently
- Showed customer service skills by interacting friendly with customers, engaging and listening to specific orders and problem-solving skills by trouble shooting any issue they have
- Created a warm, welcoming experience for guests, greeting them at the doors and engaging in conversation to create a comfortable guest experience
Education
Bachelor of arts - Major in Criminology
Saint Mary’s University
01.2020
Skills
- Communication skills
- Punctual timing and organizational skills
- Thrives in fast-paced environment
- Supervisor and Managerial experience
- Leadership skills
- Works well with others
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Internet navigation
- Multitasking
Customerserviceskills
In my previous role working as technical support for the USTA (United States Tennis Association) I have learned better communication skills, as well as skills in conflict resolution. My position required me to be able to listen to specific issues and be able to find quick solutions to sufficiently fix customers' issues.
Community Service
- New Horizons Baptist Church, Drummer for the Revival Choir, Lead the ministry in Music., Worked closely with community leaders in a welcoming environment.
- Fairview Warriors U14 Boys’ Basketball Team, Assistant Coach, Volunteered in a leadership role among other community leaders., Lead a fun team environment for my team teaching a positive attitude.
Languages
English
Native or Bilingual
Timeline
Manager on duty/ supervisor
The waterfront warehouse
01.2019 - Current
Bartender/ Server
The Arms Pub/ Lord Nelson Hotel
01.2017 - 01.2019
Bachelor of arts - Major in Criminology
Saint Mary’s University
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