Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Rozich

Summary

Knowledgeable customer Service and experience in busy settings. Driven and dedicated with focus on delivering exemplary service and making sure the client/customer is satisfied. Skilled multi-tasker who is successful at meeting performance objectives and helping team members.

Overview

5
5
years of professional experience

Work History

Landscaper

TheBoyzLandscaping & Maintenance
04.2023 - Current


  • Operated landscaping equipment with focus on safety and machine longevity.
  • Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
  • Managed and coordinated installation of complex landscaping projects.
  • Educated clients on proper care and maintenance of landscaping projects.

Sales Associate

Nike Factory Outlet
07.2019 - 05.2022


  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Umpire

Halton Hills Minor Baseball Association
07.2018 - 08.2019
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Explained and taught regulations and rules to players and coaches.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.

Education

Bachelors of Commerce - Marketing Management - Financial Services

University of Guelph
Guelph, ON
04.2026

Skills

  • Customer support: Making sure a customer would get the item they were looking for at Nike
  • Jobsite Safety: Appropriately utilizing heavy machinery as a landscaper
  • Issue Resolution: Deescalating situation's with coaches while umpiring
  • Writing and Verbal Communication: Group Work for the Great Ethical Dilemma at the Lang School Of Business
  • Customer Communication: Greeting customers upon entry at Nike
  • Proficient in task management: Completing all tasks at hand in Landscaping

Timeline

Landscaper

TheBoyzLandscaping & Maintenance
04.2023 - Current

Sales Associate

Nike Factory Outlet
07.2019 - 05.2022

Umpire

Halton Hills Minor Baseball Association
07.2018 - 08.2019

Bachelors of Commerce - Marketing Management - Financial Services

University of Guelph

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Joshua Rozich